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PPI - Silent treatment from Halifax

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I filed my PPI claim for my Halifax credit card about six weeks ago now. I received the acknowledgement letter after just a few days, and since then I have heard nothing from them. I thought they had to send a holding letter after 4 weeks, and reach a decision within 8 weeks, is that right? Should I get in contact with them, or is it best to sit tight?
The background is that when I applied for the credit card in branch, I was told I would only be accepted if I agreed to PPI being added, and I also wasn't asked about any pre-existing medical conditions, which I do have. I've had the card for 7 years, always with a low limit, so I reckon I'm owed just under £500, which will pretty much pay off the card. Is my claim likely to be successful given these details?
Property buying/selling timeline - currently into week 21
04/12/20: Both properties listed for sale
11/01/21: Offers accepted on both sales & on our joint purchase
25/01/21: Identity checks completed, solicitors instructed
27/01/21: Purchase survey & valuation complete, mortgage offer received 
05/02/21: Reduction agreed on partner's sale (under-valuation) & on purchase. Mortgage offer amended
08/02/21: Buyers pack returned to solicitor - sellers packs already returned
26/02/21: Partner's sale contract signed
10/03/21: Purchase searches all back
16/03/21: My sale contract signed
28/03/21: Purchase enquiries satisfied, Title Report & contracts issued, contracts signed & returned
11/05/21: Still waiting on final enquiry in the adjoining chain to be resolved. Consent to break the chain granted, instruction to move to exchange given.
17/05/21: All parties agreed to June 3rd for completion
27/05/21: Exchanged on my sale only
28/05/21: ALL EXCHANGED!
03/06/21: Completion

Comments

  • -taff
    -taff Posts: 15,341 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They were given 8 weeks to sort out your complaint, but they don't have to tell you anything in the meantime.
    Non me fac calcitrare tuum culi
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