Seatwave failed order charge

lissymarie09

Is there any way I can avoid the failed order charge from Seatwave. I have sold tickets which are no longer available and am now going to be charged 25 pound per ticket and the cost of replacing the tickets for the person who bought the tickets.
As they where one direction tickets this might cost me a fortune and I have only sold the tickets for what I paid.

paddyrg

You might try the consumer rights forum to get to the bottom of this, it gets more footfall than this corner of the site

alanrowell

So you sold something you didn't have...

susancs

Welcome to MSE. Reading the Terms and conditions of the user agreement you would have agreed to when selling tickets it states two options that they may decide upon which are refunding buyer or sourcing other similar tickets.

For both options they charge the £25 failed order fee. If they refund buyer you will also pay 25% of the ticket value on top. If other similar or better tickets are sourced you will have to pay any additional costs for these. Information copied and pasted below.

9.4.Ticket Replacement Costs and Failed Order Charges: When (a) a sale is cancelled for any reason, (b) an adjustment is made under our TicketCover or Ticket Integrity Guarantees, (c) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity, (d) you are not able to produce the exact seats that you listed on the Site, (e) you deliver invalid, incorrect or misrepresented tickets for any order or portion of order and the Buyer has not accepted the tickets, (f) you fail to ship by the expected ship date, or (g) otherwise fail to deliver tickets, you have broken your contract to supply the tickets purchased.This is a failed order ("Failed Order"). In the event of a Failed Order, Seatwave must replace the order with tickets from another source or provide the Buyer with a refund, at our discretion. In any event for a refund, you (x) will not be paid for the transaction, (y) you will be responsible for a Failed Order charge of £25 and (z) you will have to pay Seatwave 25% of the ticket value.
In addition, in the event that Seatwave sources replacement tickets, (x) you will not be paid for the order, (y) you will have to pay a Failed Order charge, and (z) you will have to pay any additional costs Seatwave incurs in finding replacement tickets. The replacement costs will depend on how much it costs us to purchase a comparable or better (at Seatwave's sole discretion) replacement ticket for the Buyer. Seatwave will not credit you if the ticket replacement cost is less than the transaction price.
9.5.Making Adjustments: In the event of a Failed Order you authorise us to withhold payment, offset or charge your credit card, debit card or bank account any amount that you owe us. If any of these things happen, we may also deduct the amount you owe us from the amount that we owe you.
http://www.seatwave.com/user-agreement