bt charges 28 August 2013 at 3:27PM in Phones & TV 11 replies 778 views

aayush

People please be careful if you are thinking of taking or renewing the contract with BT because the are a bunch of thieving B***** as the can not Justify a charge of £99.00 for engineer to come put and change a plate on one phone . why did the previous engineer not to that as the issue was with b/band and now the socket i can not use the caller said not worried if I not renew the contract . People please read the above and cxl contracts and get better deals with mobiles

Charge still stands can i do any thing else

Neil_Jones

Um, why did you need to change the plate in the first place? I presume you mean changing the NTE5 or "normal" plate?

For broadband purposes you don't need to change the NTE5 plate anyway - just plug a filter into it, then the telephone into one side and the broadband cable into the other.

wiogs

Any chance you could type the above so it makes some sort of sense?

aayush

Neil_Jones wrote: »

Um, why did you need to change the plate in the first place? I presume you mean changing the NTE5 or "normal" plate?

For broadband purposes you don't need to change the NTE5 plate anyway - just plug a filter into it, then the telephone into one side and the broadband cable into the other.

well was not advised of this but just the plate changed

aayush

sorry if the main msg is double dutch but i just wanted to put in my own words after speaking to BT today after sending the letter of complaint am really fuming of the charge

wiogs

I have no idea what the fault was, what was done and what the outcome was.

Roland_Sausage

I'm sure it makes sense to you, but I think you need to explain the full story more clearly.

aayush

ok the story was to do with my b/band speed i got one BT eng come and said it may be a issue at the exchange and will get the block lifted , but the spped remained the same thus requested other issue to looked in to he came and did all the checks and changed the wall socket for infinity one even though i do not have infinity package for that I got charged £99.00
which not sure as the issue is on and off even with the socket but with the socket can not plug in any phone as it dead line but b/ band works what is that then as paying for free evening call and weekend calls
??
Hope the above makes sense now

Buzby

You got billed the standard visit charge - the replacement socket was a freebie. This either means the engineer madea mistake and ticked the box to bill you - or they believed the issue was caused by your wiring. (take your pick).

aayush

not happy as am show error was at the exchange and the eng made mistake but who will the manager of CS believe the customer or eng

originalmiscellany

I'm not happy as I can show the error was at the exchange and the engineer made a mistake. But who will the manager of the Customer Services believe? The customer or the engineer?

Is what aayush was trying to say (I believe)