Help, what do I do next?

andread2311

Hi,
I hope someone can advise me what to do next.
Basically I sent Halifax 2 separate credit card PPI claims on 22/2/13, I received the confirmation of receipt on the claim on 27/2/13.
I then received a letter rejecting my claim on 1 of the cards on 21/3/13, but didn't receive anything regarding the other card.
I then phoned Halifax on 8/7/13 to ask what the conclusion was on the card I hadn't received an answer on. During that call they tried to tell me I had received a reply about the 2nd card (which they later admitted they hadn't replied to) and asked do I still want to continue with claim??!!!
On 6/8/13 a member of Halifax ppi team phoned to ask more questions regarding the claim,despite me saying I had given him all the information I had he continued to question me.
I phoned Halifax on 27/8/13 and inquired how the claim was going, I was told they were still looking at the claim and as there was no decision. As they were still looking at the claim it would take longer than 8 weeks!!
I know this is long winded but I am fed up and need advice on what to do next!
Thanks for reading

[Deleted User]

All you can do is wait for them to respond, going to the Ombudsman at this stage is not advisable as you will wait a whole lot longer than eight weeks.

andread2311

Thanks for replying