Vanquis Bank are a bunch of bankers!

Velcro_Hotdog

If anyone has any advice on how do deal with my little problem I will be extreamly greatful.

Vanquis bank have started ringing my landline 3 times a day, morning, afternoon and evening. Every single time me or my GF explain that we are not the people they are looking for and that the number they are ringing no longer belongs to the address they think they are calling.

The message just doesn't sink in with them, they just keep calling. Virgin Media have said they can't block the calls and Vanquis charge 7p per min to call them (and they are always very busy)

I've resorted to telling the caller to F off every time they call in the hope they get offended but its failing.

Any suggestions please folks, the calls are starting to wear me down

vuvuzela

Write to them and notify them that the number they are calling has no relevance to the debtor they are chasing and request they remove it from their records, if they refuse then you can go to the police and ask them to investigate the harassment under http://www.legislation.gov.uk/ukpga/1997/40/contents
Ask Virgin for a free change of number due to harassment ?

kamran1234

I have worked in this company for 1 year and when I started at this company in training we was told that at vanquis bank it's strictly targets based environment if targets are not achieved then there is procedure they follow and most likely they will have early probation review to get rid of the agents who do not achieve their targets. Well I left this company 1 month a go and I have also got my solicitor working on this as this was so pressuring and most of all harassment to myself as I was the best sales person on the floor. I achieved targets from day one and had never missed target for the whole 11 months and also received £500 capped bonus every month except for 1 month. But just before Christmas time I had failed 1 of my calls which compliance were marking and I did not receive my bonus just for that one month. Just to make the long story short I always give my 100% at whatever I do and never slack especially when it comes to work related stuff. But in the month of December I missed my target once and then what happened after that is the most disrespectful treatment I had received from vanquis bank and (Mel, Pauline and Dan) these three people are the main people who look after all the mangers on the floor and treat all the Asians like animals if not worse, their are mostly Asians in that company as it is based in West Yorkshire Bradford. There is a lot of pressure put on the agents who work in this company and they have different grades for each agent starting from grade 1 to 4 1 being the lowest and 4 the highest in terms of salary. Targets : repayment option plan 55% being the lowest and 62.5% being the highest again depending on what grade you are on. Protect My ID : 10% to 20%. I achieved targets every month as I mentioned earlier and always on time I had no issues with any one as I loved working on what I was best at and that was achieve the maximum sales and always number one but when I had missed my target for that one month I was pressurised by manger which I don't want to mention the name as she was only doing what she was told to do but she was advised that to advise me that I'm not trying and my motivation is not there and I am slacking and so on which was not the case because i just had a bad month and that was the truth but they had pressurised me so much that I could not get on with my work. All the managers in the call centre are white and only 4 or 5 are Asians but mostly 95% of agents in the call centre are Asians and the mangers are all racist and disgusting. No one has guts to speak out as they have fear of losing their jobs as I had the same fear as well but as I am not employe of that company I have no fear and also as my solicitor is dealing with this issue of harassment, pressurising and unfair treatment because of the colour of my skin.

wealdroam

kamran1234 wrote: »

I have worked in this company for 1 year and...

<snip the rest>

Kamran, why have you posted this three times?

EycplUK

wealdroam wrote: »

Kamran, why have you posted this three times?

Come On !! you know very well .............................
All office stuff is in triplicate

MothballsWallet

EycplUK wrote: »

Come On !! you know very well .............................
All office stuff is in triplicate

I thought that was Nazi Office stuff....

Oh, I've just Godwin'd the thread, sorry folks

I_know_my_ABC_and_my_CMYK

kamran1234 wrote: »

I have worked in this company for 1 year and when I started at this company in training we was told that at vanquis bank it's strictly targets based environment if targets are not achieved then there is procedure they follow and most likely they will have early probation review to get rid of the agents who do not achieve their targets. Well I left this company 1 month a go and I have also got my solicitor working on this as this was so pressuring and most of all harassment to myself as I was the best sales person on the floor. I achieved targets from day one and had never missed target for the whole 11 months and also received £500 capped bonus every month except for 1 month. But just before Christmas time I had failed 1 of my calls which compliance were marking and I did not receive my bonus just for that one month. Just to make the long story short I always give my 100% at whatever I do and never slack especially when it comes to work related stuff. But in the month of December I missed my target once and then what happened after that is the most disrespectful treatment I had received from vanquis bank and (Mel, Pauline and Dan) these three people are the main people who look after all the mangers on the floor and treat all the Asians like animals if not worse, their are mostly Asians in that company as it is based in West Yorkshire Bradford. There is a lot of pressure put on the agents who work in this company and they have different grades for each agent starting from grade 1 to 4 1 being the lowest and 4 the highest in terms of salary. Targets : repayment option plan 55% being the lowest and 62.5% being the highest again depending on what grade you are on. Protect My ID : 10% to 20%. I achieved targets every month as I mentioned earlier and always on time I had no issues with any one as I loved working on what I was best at and that was achieve the maximum sales and always number one but when I had missed my target for that one month I was pressurised by manger which I don't want to mention the name as she was only doing what she was told to do but she was advised that to advise me that I'm not trying and my motivation is not there and I am slacking and so on which was not the case because i just had a bad month and that was the truth but they had pressurised me so much that I could not get on with my work. All the managers in the call centre are white and only 4 or 5 are Asians but mostly 95% of agents in the call centre are Asians and the mangers are all racist and disgusting. No one has guts to speak out as they have fear of losing their jobs as I had the same fear as well but as I am not employe of that company I have no fear and also as my solicitor is dealing with this issue of harassment, pressurising and unfair treatment because of the colour of my skin.

............and your point is?
so how does this post help the OP?

vikingaero

This is the best solution:

On the next call, ignore all the bluster about them wanting to speak to Mr X.

Ask the caller their name, the name of the company and the address of the company, some will be stoopid enough to tell you the reference/account number the call is relating to.

Ask them to confirm the call is being recorded by them. Briefly explain your position then ask to be transferred to a supervisor.

When the supervisor answers, get their name and confirmation that the call is being recorded. If it's not put the phone down. Explain to the supervisor the situation and tell them that you will write one letter by recorded delivery to make a complaint and that their names will be included as reference and that you will hold them responsible for future calls, disciplinary action and failure to prevent harrassment by naming them to the Police.

Write the letter, but by holding people accountable you'll find that the calls might stop sooner.