Accessing Ryanair website

azzabazza

I have been attempting to do an online checkin with Ryanair this morning and my pc won't allow me full access to the site - errors on page message which reads

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)
Timestamp: Wed, 28 Aug 2013 10:18:38 UTC

Message: Expected identifier, string or number
Line: 487
Char: 85
Code: 0
URI: https://www.bookryanair.com/data/js/SkySales_6797CCFC5A476E93368E39C538F306B8.js

Message: 'loc' is undefined
Line: 41
Char: 7
Code: 0
URI: https://www.bookryanair.com/SkySales/booking.aspx?culture=en-gb&lc=en-gb

Fortunately I have managed to log on using my laptop but can anyone give advice as to how to sort this with the desktop pc. I have done a reset for the router, cleared all the cookies etc, to no avail.

S0litaire

You book a flight with Ryanair and you expect the site to work? ^_^

Think you have to pay an extra fee for a working website ^_~ lol


OK serious face on now

Looks like something in the scripting of the site is not liking the browser for some reason.

Did you use the same browser in the laptop as the desktop?
What browser did you use?

azzabazza

Both laptop and desktop use IE. Only difference is laptop is Windows 7, desktop is XP. Everything was fine a week ago when I downloaded and printed my boarding pass for my outward journey. Also the week before that I booked return flights for December.

S0litaire

have you the same version of IE on both machines?

Might be MS's way of forcing you to upgrade from XP. ^_~

Have you got Chrome or Firefox on the desktop and tried them?

azzabazza

No I haven't got Chrome or Firefox. Had Chrome a while back but it seemed to cause various odd things to happen especially on the desktop so reverted back to IE. There were some updates the other day. Might try to do a system restore to a week ago and see if that is the cause.

I think it is the same version on IE on both machines but will need to check.

macman

The Ryanair website looks like it was written for IE6 and hasn't been updated since.

paddyrg

It's not your fault. You should never see user agent details reflected back to you unless the website has chosen to do so as some form of primative error handling. Give it a couple of days and try again. If this carries on then you can either waste your time and energy to let them know so their techies can investigate and fix and likley get no thanks for your effort, or fly with a different airline. I know which I'd choose...

azzabazza

paddyrg wrote: »

It's not your fault. You should never see user agent details reflected back to you unless the website has chosen to do so as some form of primative error handling. Give it a couple of days and try again. If this carries on then you can either waste your time and energy to let them know so their techies can investigate and fix and likley get no thanks for your effort, or fly with a different airline. I know which I'd choose...

There is only one alternative to travelling to Dublin from here and Aer Lingus is too expensive for my regular family visits! I must admit that usually Ryanair's website works perfectly.