BT cancellation Hell

in Phones & TV
12 replies 1.5K views
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  • skea56skea56 Forumite
    405 Posts
    Ninth Anniversary 100 Posts Combo Breaker Newshound!
    having found the emailed transcript from that final contact with them. but according to the advisor I just spoke to,I have misinterpreted the wording of the email: even though I asked for them to remove the bt sport element from my account,they actually agreed to remove the "contract term" of the element so that I could move to TT without penalty at that time.
    Still dont no what this means,or how I have apparently had it for 3 months now without being charged...somehow I hardly think ive had it free as a goodwill gesturex
    Must look abt that BT rep
    sk56
    Savings: £2 Jar: £804/£1000
    Debts: Santander 1211.12/1780.47 (32% Paid) Total Debt Paid Off £12871.66
  • nickccnickcc Forumite
    2.3K Posts
    Part of the Furniture 1,000 Posts Combo Breaker
    Forumite
    skea56 wrote: »
    having found the emailed transcript from that final contact with them. but according to the advisor I just spoke to,I have misinterpreted the wording of the email: even though I asked for them to remove the bt sport element from my account,they actually agreed to remove the "contract term" of the element so that I could move to TT without penalty at that time.
    Still dont no what this means,or how I have apparently had it for 3 months now without being charged...somehow I hardly think ive had it free as a goodwill gesturex
    Must look abt that BT rep
    sk56

    Just had a phone call from BTCare following my request for assistance as I stated above. Excellent response with the money owed being credited to my Bank account, if only their call centres were as helpful.
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