Privacy over the Phone

julianduk

Morning all.

Perhaps a touch idiosyncratic, my question is whether a goverment body can refuse a general enquiry based on the callers refusal to give personal details.

Is there anything in Data Protection, or Privacy Law on this?

The query was to the Land Registry by phone, and was to do with which form is needed for a particular property process.

I'm not convinced that they will keep my details (name, phone) private, so I refused to give them.

They simply refused to have any further dealings with my enquiry.

Thank-you for any comments.

Rgds

Julian

JReacher1

If its not essential for them to have that information and they have nothing to compare it to then just give fake information.

Make a name and a number up.

Land_Registry

julian - it is not our normal policy to refuse to deal with an enquiry in the way you suggest. The information you presumably require is available online anyway.

We, like many other organisations, do seek to keep a record of contacts from customers and in the case of a private individual the bare minimum normally requested is a full name and contact email or phone number.