Paid in GBP but charged in euros

sas007

Sorry if i have posted in the wrong place.I would like some advice please.I paid for goods online from a online merchant and all prices are in pound sterling however when i paid for the goods using my debit card i was charged in euros and due to a exchange rate i paid 15% more for the goods in euros and incurred a charge from my bank for a exchange.I had no idea i would be charged in euros as all prices are in pounds and the seller is uk based.I have complained to the money brokers SKRILL who took my payments but have just ignored me.Where do i stand as i have basically paid an extra £20 for the goods paying in euros.
many thanks.

visidigi

what terms and conditions did you agree to?

Can you provide the web address ? As a new user you will need to leave off the www and the http, might need a few spaces too, but then we can help you further.

Buzby

You may find buried in the small print that any currencies shown are based on current exchange rates. This is all very well, but if you thought you were paying in Sterling, only to find a foreign currency conversion or a fee for using your card to make a 'foreign' purchase, it is VERY difficult to seek satisfaction.

The additional charges are levied by your bank, not the seller, so they have done nothing wrong - your argument is with your bank for charging so much, and to a lesser extent, the fact the vendor did not highlight that sales are based on EUR€. That said unless they are prepared to make a goodwill gesture, you are stuffed.

I now use a card that permits multiple non-Sterling transactions without FX fees (Saga Visa), but I have seen a few go through in US$, HK$ and EUR€ that caught me on the hop - but you just have to be pragmatic!

sas007

Hello the site is UKdreamshop,they are based in the uk but god knoews where.. i purchased a sat box that did not work on arrival and is not fit for purpose.I have contacted seller the same day i received the goods and they have agreed that i return item for repair but i don,t want this i want a refund as i do not trust these guys
I have contacted seller heaps of times for a return address but they have not responded,I have contacted the money broker who dealt with the purchase SKRILL 4 times and still no response.

earthstorm

sas007 wrote: »

Hello the site is UKdreamshop,they are based in the uk but god knoews where.. i purchased a sat box that did not work on arrival and is not fit for purpose.I have contacted seller the same day i received the goods and they have agreed that i return item for repair but i don,t want this i want a refund as i do not trust these guys
I have contacted seller heaps of times for a return address but they have not responded,I have contacted the money broker who dealt with the purchase SKRILL 4 times and still no response.

the address is here

http://whois.domaintools.com/ukdreamshop.co.uk

Personally i would never order from such a site. it is cheaply put together on a default prestashop script which a rushed logo made using http://cooltext.com/. also no real return policy and a legal notice which is not a legal notice and being a UK site legally it must have full business name and address along with an email or phone number.

also the who is information says he is a

Registrant type:
UK Individual

which implies it is not a trading domain, so breaching nominet rules

i like the info here http://ukdreamshop.co.uk/content/9-new-website-info

In other words ' we messed up and got kicked off our old host without any backups, so we have to build another site with another host'

sas007

I have just contacted them again but still nothing...I have also contacted my bank to ask about a charge back but heard nothing yet.

WOW your good

j0nathon2

http://www.satstore.co.uk/alert.htm

http://ukdreamshop.co.uk - Sells counterfeit clone Dreamboxes from China
These products are not genuine and have no Dream Multimedia support or warranty
We (Dream Multimedia GmbH) are going to institute legal proceedings against all vendors of these forgeries.

And their returns page makes no mention of DSR, in fact it's clearly in breach of this and SOGA http://ukdreamshop.co.uk/content/8-returns-policy

All products from Ukdreamshop are sold as new and are covered by a 12 month warranty with our manufacture and from us 28 day warranty from delivery if the item arrives damaged or defective. Faulty items after 28 days will have to be returned to manufacture for repair/replace this takes upto 2 weeks


There is a no refund policy we only exchange items if faulty or you can return for a voucher witch can be used within 1 year of issue at our store..!