Webtrends - spyware

swebb

My anti-spyware is blocking this spyware several times a day. Does anyone know about this ad why it keeps happening? I have googled it and got the info about it, but then most sites want me to download their antispyware.

pchelpman

Webtrends is more of a nuisance than anything too serious. It seems your antispyware is doing its job but what program are you referring to?


If it's not AVG Anti Spyware then we'll use this one to clean things up.

If you are on Windows 2000 or XP download Ewido/AVG Anti Spyware from here ….

http://www.ewido.net/en/

It has a fully working 30 day trial period.

Install it and update it to the latest definitions.

Do NOT use it yet.


Now boot to safe mode. Here’s a “how to” if you’re not sure ..

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406


When in safe mode run a full system scan with AVGAS and let it fix what it wants to.

REMEMBER TO SAVE THE SCAN REPORT and also remember where you saved it.

Reboot to normal mode and use the computer as you would usually do.

[FOOTNOTE > this is a good program to use as an “on demand” scanner even after the trial period is over. Keep it updated and use it to scan your computer from time to time].

*******************

If this doesn’t succeed in fixing the problem download a self-extracting copy of HijackThis from here …….

http://downloads.malwareremoval.com/hijackthis_sfx.exe

Save it to your Desktop.

Double-click on the file hijackthis_sfx.exe file and it will self-extract into its own folder ……

C:\Program Files\HijackThis

Go to this folder and run the hijackthis.exe file.

From the menu click on "Do a system scan and save a logfile".

Copy and paste both the AVG AS scan report and the HJT logfile to this thread. More specific removal instructions will follow for any malware revealed.



PCH

swebb

I use NTL netguard. Every now and again I get a message saying that x number of spyware files have been deleted. I check the log and it's nearly always this one. I think you are right; it's doing its job but I wondered if there was a way to totally remove it.

BritBrat

You may also want to dissable system restore before trying to remove the item.

pchelpman

swebb wrote: »

I wondered if there was a way to totally remove it.

How about you try the procedure I suggested in post number 2?


PCH

swebb

Sorry - not being clear... I was wondering if it can be removed and will therefore do as you suggest with AVG.

Obviously NTL netguard can detect and prevent but doesn't seem to remove the source.