BT Account & Moorcroft

Sealtainn

I had an account with BT which was in fine order. I moved house and placed an order to transfer services but due to a physical break in the phone line at the new property it was going to be approx 6 weeks before they could send an engineer to install services. I agreed to wait but in the meantime I had Virgin TV installed and phoned BT to cancel. Ever since they were sending me monthly bills with charges for a broadband service that a) I had cancelled b) I didn't want and more importantly c) I was incapable of receiving.
After months of phoning them to get them to sort it out and being assured they would, it rumbled on. I moved house again and then without any warning from BT I received a letter from Moorcroft demanding payment for the defaulted account.
I calculated that I owed BT approx £60 but by this time Moorcroft wanted in excess of £250 !!
I contacted Moorcroft and explained the situation to them, I also put it all in writing and sent them copies of the monthly BT bills to show them how the bill had escalated.
I also was quite clear to them that I had no problem paying BT what I actually owed them and had told them this repeatedly but I was not going to pay for services they had not provided and nor did I want this affecting my credit file.
Moorcroft have had the information for the past 3 months, I phoned them 3 weeks ago and asked them what the status of it was and they are waiting for a response from BT. They have forwarded all the correspondence and asked BT to calculate an accurate final bill (which they appear to be incapable of doing).
My questions are
1) How long can Moorcroft leave this hanging over my head?
2) Is there anything I can do to speed the process along as I want to begin rebuilding my credit file after having spent the past several years sorting out my past indiscretions

stclair

Email your complaint or concerns to the CEO.

ian.livingstone@bt.com

I got a response in 24 hours with my long ongoing saga with BT.

Sealtainn

Excellent - many thanks