Lost debit card

pepper33

I lost or misplaced my debit card with Danske Bank this afternoon, I searched everywhere, and phoned the only shop I was in.
Searched the house and car, and when I managed to contact the 24hr service, they said it had already been blocked at 5.30 pm, I did not even know I had lost it at that time.
If someone found the card, can they get it blocked, or am I a victim of fraud.
Very worrying

opinions4u

Could be either.

Somebody could have found it, rung the number on the back and reported it lost.

Or somebody could have found it, used it and triggered the bank's fraud systems. In this case the bank will stand any losses.

You won't be out of pocket.

pepper33

I have moved all my money out of my current a/c into another a/c, so hopefully it will not be used, and it is blocked from 5.30 pm.
here's hoping

Hominu

opinions4u wrote: »

Or somebody could have found it, used it and triggered the bank's fraud systems. In this case the bank will stand any losses.

I thought the rule was that you were responsible for the first £50 of loss unless the loss happened after you reported it?

opinions4u

Hominu wrote: »

I thought the rule was that you were responsible for the first £50 of loss unless the loss happened after you reported it?

You're right, but it's rarely enforced.

BCOBS 5.1.12 covers it.

(1) Subject to (2) and (3), a firm may, in an agreement for a retail banking service, provide for a banking customer to be liable for an amount up to a maximum of £50 for losses in respect of unauthorised payments arising:
(a) from the use of a lost or stolen payment instrument; or
(b) where the banking customer has failed to keep the personalised security features of the payment instrument safe, from the misappropriation of the payment instrument.
(2) A firm may, in an agreement for a retail banking service, provide for a banking customer to be liable for all losses in respect of unauthorised payments:
(a) where a banking customer has acted fraudulently; or
(b) (subject to (3)) where a banking customer has intentionally, or with gross negligence, failed to comply with his or her obligations under the agreement for the retail banking service in relation to the issue or use of the payment instrument or to take all reasonable steps to keep its personalised security features safe.
(3) Except where a banking customer has acted fraudulently, a firm must not, in an agreement for a retail banking service, seek to make a banking customer liable for any losses in respect of unauthorised payments where:
(a) the unauthorised payment arises after the banking customer has notified the firm of the loss, theft, misappropriation or unauthorised use of the payment instrument;
(b) the firm has failed to ensure that appropriate means are available at all times to enable the banking customer to notify it of the loss, theft, misappropriation or unauthorised use of a payment instrument; or
(c) the payment instrument has been used in connection with
(i) a distance contract; or
(ii) a distance selling contract other than an excepted contract.
(4) Except as provided in (1) to (3), a firm must not, in an agreement for a retail banking service, seek to make a banking customer liable for any consequential loss in respect of an unauthorised payment.

stclair

I would imagine its just a case some Good Samaritan found it and notified the bank. It won't be worth contacting SOCA!!

pepper33

Got a call from the bank, some very decent person handed into the bank, and the card was blocked. Restores my faith in honest human beings...

stclair

pepper33 wrote: »

Got a call from the bank, some very decent person handed into the bank, and the card was blocked. Restores my faith in honest human beings...

You should watch eye spy on channel 4

http://www.channel4.com/programmes/eye-spy

pepper33

I will watch that later, but I have handed in a £5 to a shop that I found on the floor, and got it back because no one claimed it. Honesty is the best policy. Unfortunately there are people out there who have no regrets or empathy with the person who has lost the money or goods.