I need help with e/mail

rosemac

stupidly put in wrong password to outlook and they now keep telling me to try again later cant even get a single use code texted to me need to get in to this account anyone got a clue how long im timed out for or is there a way round it

johnmc

Can you access on webmail?

rosemac

whats webmail

[simon]

In the Sign-in page, click on Can't access your account.

Choose either I forgot my password or I know my password and Microsoft account, but can't sign in.

Enter your Microsoft account and type in the characters you see in the picture then click 'Next'.

You will be provided with different options to validate your account.

Email a reset link (if available) will let you have a password reset link sent to your alternate email address.

Secret Question (if available) allows you to reset your password immediately after you've provided your Secret Answer.

Send a code to my phone (if available) will give the option to send a text or call you for a verification code to your mobile phone. After you enter the code, follow the instructions that prompt until the change was successful.

SMS validation:

Please log-on to

https://sms.live.com

with the affected account to get a single-use code via text messaging on a mobile device to verify your account.

Account recovery:

If you cannot log in using that email address, you may need to submit an account recovery request form to regain access it. Kindly follow these steps:

Go to this link:

https://account.live.com/pw

Enter your Microsoft account that you're trying to recover and then type the characters you'll see in the pictures.

Hit Next.

Click I can’t use any of these options.

Enter the Microsoft account you are trying to get back into

Enter a working alternate email address to where we can contact you.

Click Next.

Fill-out the form as accurate as you can and click Submit.

Make sure to use your regular computer and reach out to your contacts and ask them for their contact details so you can have a better chance of passing account recovery. The Microsoft Hotmail Account Recovery Support team will validate the information you will provide against the current details listed on our records. Make sure to provide an active alternate email address so that you can receive the code or reset password link once they determine that you are the account owner.

rosemac

Thankyou Simon your a star

[simon]

You're very welcome