Salamander shower pump

womble12345

I have bought a Salamander shower pump which arrived yesterday, I was surprised to see that it had some water in it, some of this water had leaked out into the packaging. I am trying to get to the bottom of whether I have paid for a new pump and been given a 2nd hand one, does anyone have any thoughts?
I see on the salamander website that they claim to test all pumps before sending them out but would they really leave some water in them?
I have emailed the retailer but have had no response from them yet.
Thanks.

Myser

You may want to clarify with Salamander whether this is indeed normal and if they have had any problems with that retailer in the past.

Was the box seal already broken?

keystone

Has it occured to you that Salamander might just have tested it it as part of their QA procedures prior to releasing it for shipment?

Edit: Oh yes I see that it has - sorry. I'm not sure how you would get it all out TBH short of completely stripping it but that would then nullify the process of testing a completed unit.

Cheers

womble12345

I must have read your mind as I was just on the phone to them when you replied. They said that all pumps are tested so there is a chance it would have a little bit of water in it, if I gave them the serial number they could check but unfortunately the pump is at home so I cant check that. My concern is that some of the water has leaked out in transit and may have got on the electrical parts of the pump.

The box didnt have any signs of previously being opened.

Has anyone else ever noticed water leaking out of a new salamander pump?

Thanks

keystone

Myser wrote: »

You may want to clarify with Salamander whether this is indeed normal and if they have had any problems with that retailer in the past.

Was the box seal already broken?

Wow - just wow!

Cheers

womble12345

keystone wrote: »

Has it occured to you that Salamander might just have tested it it as part of their QA procedures prior to releasing it for shipment?

Edit: Oh yes I see that it has - sorry. I'm not sure how you would get it all out TBH short of completely stripping it but that would then nullify the process of testing a completed unit.

Cheers

Surely leaving some water in a pump that then is shipped about is asking for troubles considering that the water could leak out and damage the electrical parts of the pump! The box that houses the electrical bits of the pump was wet to touch on the outside, in fact the sticker on this bit was bad water damage.
Am I worrying about nothing?

keystone

womble12345 wrote: »

Surely leaving some water in a pump that then is shipped about is asking for troubles considering that the water could leak out and damage the electrical parts of the pump!

How do you propose to get it all out without dismantling the pump? Its possible it is a Friday one and the tester could have got more out of it than he actually did.

Am I worrying about nothing?

Probably but thats not for me to say. If you are worried, just return the pump to where you bought it, in effect rejecting it and get a replacement.

Cheers

MX5huggy

Send it back anyway and get a Stuart Turner pump that will last.

http://www.stuart-turner.co.uk/

Nilrem

I would guess it's almost impossible to remove all the water from something like a pump after testing, at least in a timely fashion that doesn't risk either damaging the pump (running it without water on the input*), or without requiring it to be tested again.

The pump's electrics, bar the cable ends will be sealed, or I'd hope they would be - otherwise a minor leak when it's fitted, or the inevitable drip of water from pipework could damage it, so a bit of water left in the pump after testing is very unlikely to do any harm.

I bought a new shower mixer the other day, I didn't give a thought to it when I unpacked it, turned it upside down and got some water out.



*And even that won't get all the water.

Myser

Agree with MX5huggy. If you are able to, return it and buy a Stuart Turner one instead.