Argos very bad customer service

Jinx80

Please can anyone advise what i should do following i contacted Argos about

One very unhappy customer indeed i bought a rug from your store in Brighton western rd and the rug was covered in bright green mold on the front and the back once opened and this also caused a rash across my arm that took a few days to disappear , i have been advised via your customer service over the phone to return the item which i did and was never advised that the store would need to fill a product hazard form with myself (which never happened) and also advised to email in pictures of the rug and rash to your customer service , I rang back your customer service today 3 days later as heard no response to be told that firstly your customer service email address can not open attachments and I should not have been advised this i then spoke to a manager regards the issues and the health implications and wanting the rug fully investigated and tested , and was asked how they could resolve this issue for me and was told a goodwill gesture , i really do think a more satisfactory level should be offered and the issue should have been taken more seriously in regards to an unknown mold covered on one of your products ! i look forward to your response and a more realistic level of resolution !


they responded on Facebook with standard below address is there anyone out there that could help with constructing a strongly worded letter to them as i feel im losing the battle ?

Argos Direct
Acton Gate
Stafford
ST18 9AR

and

Home Retail Group, Community Affairs, 489-499 Avebury Boulevard, Central Milton Keynes, MK9 2NW


:mad::mad::mad::mad::mad::mad::mad:

MamaMoo_2

What outcome do you actually want? Monetary? Investigative? It's hard to tell from your complaint what you want. What do you consider a "more satisfactory level" to be?

hollydays

What is it you want them to do? Oops crossed posts. If I want something from a company I tend to ask outright.

tinkerbell28

What are you after? A rash? Was it medically documented and attributed to the rash? I am guessing not, so I'd have dropped that.

You found mould on one of their products, they're going to offer a good will gesture and investigate the cause at some point. No harm done, I dont see the issue, or what more you could want?

Any complaint needs to be more coherent, straight to the point and less dramatic.

hollydays

Read it again-I'm confused -who asked who what etc.who used the word goodwill, and if nothing specific was offered how can't this be good enough!
Did you go to your doctor? If you were that concerned-I would have been-that would have been my first action.

wealdroam

So you were never advised that you would need to fill in a product hazard form and that never happened.

That's good then... isn't it?

But I'm not too sure about that.

paddyrg

TBH doesn't sound like very bad customer service to me at the moment. What specifically made you feel you'd been treated harshly?