Need to know where I stand with a faulty Samsung Galaxy Tab 2 from Littlewoods.

AdamTaylorEssex

Hey there!

I'm really hoping you guys can help me out as I have had more than my fair share of fob offs and I really can't take much more.

My girlfriend brought me a Samsung Galaxy Tab 2 about 3 months ago from Littlewoods. It was for my 18th birthday (13th Sep 2013 - Yes its a Firday lol) but she brought it in advance as they had some money off which brought it to the same price as PC world and you can pay it weekly.

As the tablet was for my birthday she did not let me open it because she knew I would end up using me.

Luckily I got round her and opened it around a month ago to find that in the bottom right hand corner when it is in landscape view there are 2 inch long Yellow/White blurs on the screen (it is there no matter what position the tablet is in but its easier to explain by saying where it is in landscape).

Anyway, we got on the phone to Littlewoods and they said its not there problem as the warranty is with Samsung. We called Samsung and they said they will repair it. We sent it to the service center on 07/08/13 and received it back on 20/08/13 being told they have wiped the device and re installed the operating system. This has made no difference. The fault is still there.

I phoned Samsung yesterday and they said we can send it back to the service center but they will only do what they done before and they are under no obligation to replace the tablet.

I took the tablet into the Tesco Phone Shop and they told me is is a defiant screen fault and it looks like the LCD isn't in line properly.

I am very annoyed with the service Samsung have provided me with and the person on the phone was very blunt and rude.

I have read the consumer rights page and the following quote:

"When goods are faulty, if you return them within six months then it's up to the shop to prove they weren't faulty when you bought them."

I'm not sure if this applies to Littlewoods?

Are Littlewoods obliged to provide me with a replacement?
Are Samsung obliged to provide me with a replacement?

What is the best course of action to take?

Any information/experiences anyone could provide me with would be greatly appreciated.

Valli

They can offer to repair, refund or replace.

Your contract under SoGA is with the vendor; Littlewoods. So you need to contact THEM and say that, although Samsung have attempted a repair the repair has failed and the fault is still there. Under the circumstances you now expect Littlewoods to sort it out under SoGA and they (ideally) need to refund or replace.

For future reference it is always wise to check goods bought immediately; the longer you have them (whether or not they are unused/unopened) the fewer your rights are. Had your GF checked it on delivery she could have returned it immediately for a refund, no questions asked, under the Distance Selling Regs.

Keep an eye on this thread as Littlewoods have a rep who does respond to threads.

AdamTaylorEssex

Brilliant thank you so much! I will get onto Littlewoods ASAP

AdamTaylorEssex

Valli wrote: »

They can offer to repair, refund or replace.

Your contract under SoGA is with the vendor; Littlewoods. So you need to contact THEM and say that, although Samsung have attempted a repair the repair has failed and the fault is still there. Under the circumstances you now expect Littlewoods to sort it out under SoGA and they (ideally) need to refund or replace.

For future reference it is always wise to check goods bought immediately; the longer you have them (whether or not they are unused/unopened) the fewer your rights are. Had your GF checked it on delivery she could have returned it immediately for a refund, no questions asked, under the Distance Selling Regs.

Keep an eye on this thread as Littlewoods have a rep who does respond to threads.

What would I say to littlewoods if they tell me they are not obliged to repair refund or replace? Who would I say im reporting them to?

Valli

Tell them that, under the terms of the Sale of Goods Act they are; they have already referred you to Samsung, who have failed to repair.
Don't let them fob you off;but it is your Gf who needs to talk to them.

here is a link to the Office of Fair trading's leaflet which advises retailers of their responsibilities
http://www.oft.gov.uk/shared_oft/738369/738375/OFT002_SOGA_explained.pdf

Be explicit - point out that despite Samsung's 'efforts' the fault your tablet had when it was sent away is still there, and the repair has not been carried out or has not worked.

Keep records of all communications just in case;) (to whom you spoke, what was said and when) keep copies of emails.

AdamTaylorEssex

We spoke to littlewoods today. The lady told me on the phone that it has to be repaired twice before they think about replacing it and that is in there terms and conditions.

Someone please advise

AdamTaylorEssex

AdamTaylorEssex wrote: »

We spoke to littlewoods today. The lady told me on the phone that it has to be repaired twice before they think about replacing it and that is in there terms and conditions.

Someone please advise

She also told me that she could not tell me where in the terms and conditions and that she cant help me any further.

Valli

I'd be rather tempted to tell her it hasn't been repaired once yet - the attempted repair failed.

Ask to speak to a supervisor - seems pointless, having sent it once and nothing's been done, to send again.
Has GF said she intends to suspend payments?

I would be tempted to write/email and tell them you refuse to pay any further instalments until the issue is resolved. By writing you have a copy of what was said.

Be interesting to see what anyone else has to say. other option would be to send a PM to the company rep on here.