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Not refunded enough but can't find proof of posting

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  • kiki_725
    kiki_725 Posts: 1,650 Forumite
    Part of the Furniture
    *Update*

    I thought i would just let you guys know what has happened. After the 5 days the said it may take to get my money i still hadn't received it so i posted on their wall that i was going to be writing a letter of intent during the next week and i was going to take my case to the small claims court.

    They asked me to PM them my order details again - the third time they had asked for them/i had sent them. Then, less than an hour later, the money was back in my account.

    If you read the comments by others on their wall it would appear their customer service has taken a real nose-dive recently (Once it was really good!). I won't be shopping with ASOS ever again - which is sad really as i've shopped with them for over 10 years and often spend over £200.

    I want to thank everyone who replied as without your advice i'm not sure i would have got my money back. :)
    :starmod:Everyone's a star and deserves the right to twinkle:starmod:
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Glad it got sorted, and thanks for letting us know the outcome :)
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
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