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SCS delivery problem
kk242
Posts: 13 Forumite
Hi there,
I ordered a sofa from scs 14 weeks ago, on credit (stupidly) and in store.
I was told at the time of ordering that it would take up to 10 weeks for delivery, and that the first finance payment would be taken 2 weeks before delivery. So.... I have not heard nothing from scs, the sofa has not been delivered, a payment has not been taken from my account, and I have heard nothing from them what so ever.
Where do I stand with this, as i think it is unreasonable to be kept waiting any longer, and I am desperate to get a sofa sorted out, so I could order and pay up front in cash from another company and have a sofa delivered within a week, we have been 14 weeks without anything to sit on lol
Can I cancel the contract as scs have not fulfilled their obligations or am i stuck having to wait and wait for the darn thing to turn up. I have read some stories of people waiting up to 6-9 months for delivery!
I ordered a sofa from scs 14 weeks ago, on credit (stupidly) and in store.
I was told at the time of ordering that it would take up to 10 weeks for delivery, and that the first finance payment would be taken 2 weeks before delivery. So.... I have not heard nothing from scs, the sofa has not been delivered, a payment has not been taken from my account, and I have heard nothing from them what so ever.
Where do I stand with this, as i think it is unreasonable to be kept waiting any longer, and I am desperate to get a sofa sorted out, so I could order and pay up front in cash from another company and have a sofa delivered within a week, we have been 14 weeks without anything to sit on lol
Can I cancel the contract as scs have not fulfilled their obligations or am i stuck having to wait and wait for the darn thing to turn up. I have read some stories of people waiting up to 6-9 months for delivery!
0
Comments
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why not ring them up ?????Ex forum ambassador
Long term forum member0 -
Unless you have specifically made 'time is of the essence' part of the contract then you're going to have difficulty cancelling.0
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Good Afternoon,
I work for ScS customer service team on social media. If you could send me your account number or the postcode the furniture is being delivered to, I can look into the delivery for you
Many Thanks
Helen
ScS Social Media Team“Official Company Representative
I am the official company representative of ScS. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hey SCS rep
I'll ask the same question as before [not answered then either]
Why do SCS try to deprive customers of their DSR rights and claim a suite is a 'bespoke/personalised' product, when it's patently not?0 -
0
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Hey SCS rep
I'll ask the same question as before [not answered then either]
Why do SCS try to deprive customers of their DSR rights and claim a suite is a 'bespoke/personalised' product, when it's patently not?0
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