littelwoods help item returend stolen by courier/returns wearhouse littlewoods

Sevans

hi please can someone give me some advice as im not good with these type of things

i have returned a watch to littlewoods catalogue very expensive watch but few weeks later i had a empty box returned to me and a letter saying no watch was in box also a 4 pound delivery charge. i rang the number on the letter but the girl told me it wasn't ther department would need to speak to customer services. rang customer services explained the problem no help ring returns depo!! spoke to returns depo ring customer services lol??!!?? so i decided to email customer services got a reply after much talking thay said couldn't do anything till 19 july well thats been and gone and NOONE has been in touch about anything and now ther ringing me debt collecting for the money. i have been paying my account uptill now but now all i owe is the money for the watch £200. have been customer with littlewoods never really had problem but i feel like im geting no wher with them other than passed around. i did try calling today but again told to ring other department arrrrrrrrr

ANY ADVICE WOULD BE BIG HELP

tinkerbell28

For stuff like this, I always countersign the box over the seal and take pictures....I am guessing you didn't do anything like that?

Sevans

no i wish i did. i know i put it in the box was wraped up tight too. will definitely start doing that

erazge

Same happened to me with Littlewoods. I have returned sunglasses using Collect plus, received confirmation from Littlewoods on 8th of July that items arrived. Last week I have returned from my holidays and my neighbor gave me a parcel with an empty box and letter dated from 25th of July which says that the box I have returned was empty and I will be charged 3.95 for returned empty box and unfortunately I will be charged £130 for sunglasses!!
Same as you I tried to call them straight away, they told me to appeal in writing, which I did and now they are asking me for the proof of posting, which was nearly two month ago. I kept my proof of posting until receiving confirmation text from littlewoods that items are received by them. So now they refuse to deal with the claim without proof of posting... not sure what to do now, but I am not going to leave it like that, there is obviously some one who steals items from parcels!

bajangal

Have you got proof of purchase.
I would argue the toss. You know you put the watch in the box - they say no.
How do they know that someone hasn't taken it out between the post office and their warehouse.
Someone from their warehouse may even have opened the box upside down - watch fell and broke - person panicked.
It's all maybe - but I would ask them what proof they have that you didn't send it. Stick to your guns.

badgeraudio

Have you got a postage reciept still. Does it specify the weight?
If it was heavier when you posted it, you have a good argument!