Mis sold PPI with mortgage with Woolwich

Patsijane

Having filled in the form to claim for mis sold PPI on our old mortgage with the Woolwich (now Barclays), they admitted mis selling and we received just one' months PPI plus 8%. This was for 2007. Our mortgage was taken out in 1995 and we finished paying our mortgage in 2007. They tell us that although they accept liability, because records are disposed of after six years they cannot pay us any more than that last month's payment in 2007. My argument is that it is not possible to take mortgage protection insurance for just one month with the same provider (and as they have accepted liability) they must surely know that it was them that we had the insurance with prior to that one month in 2007?! OK so they may have 'thrown out' the documentation (and of course we threw all our own documentation away once we had paid off our mortgage - who keeps it!!!?), but the fact that they have admitted mis selling it, is evidence in itself?

Any thoughts?

Many thanks

roonaldo

Patsijane wrote: »

but the fact that they have admitted mis selling it, is evidence in itself?

Any thoughts?

I expect the complaint was upheld as they had no sales evidence so just paid out. But if they no longer hold the payment information then you need to supply it. So they have proof the last payment, but this doesnt prove you paid it prior to that.

dunstonh

My argument is that it is not possible to take mortgage protection insurance for just one month with the same provider

Actually it is. Although highly unlikely.

They tell us that although they accept liability, because records are disposed of after six years they cannot pay us any more than that last month's payment in 2007.

They are probably auto paying out because the amount is so small.

but the fact that they have admitted mis selling it, is evidence in itself?

have they admitted it or is it a goodwill gesture?

However, they only have to refund what can be proven what was paid.

Patsijane

Thank you for the feedback.....they have sent a letter admitting liability so not a goodwill gesture...however, as you say, the fact is we kept no details after our mortgage was paid off and we no longer needed the protection insurance, so that's the end of it I guess..........grrrrrrr!!! :-)

misschicken

Have you sent them an SAR, have you sent the insurer an SAR - the insurer in my case was able to provide details of the original policy (taken out in the late 90s) and subsequent increases in the monthly premium over the years just with a phone call.