MOTHERCARE TEST SITE - Their error - do they have to sell me the item?

D34NA

Am hoping someone can help..........
I recently placed an order on the Mothercare website - unbeknown to me that it was actually their test site!!!
After receiving an order confirmation from Mothercare confirming my order - they then contacted me to say it had been placed on their test site and they cannot honour me this item at this price (item was £85, should be £132) but as a gesture of good will they will offer me 20% off everything on their website.
Are they allowed to do this?!? In my opinion I have received an order confirmation stating that they are providing me the item at said price and that it will be dispatched!!!
I 'paid' for the item via Paypal so the money hasn't been taken, but still, is an order confirmation not a contract that they must stick to?!?
Thanks for looking - I feel really annoyed!!!
D x

Takeaway_Addict

so.....I take it you didn't read the stickys?

https://forums.moneysavingexpert.com/discussion/comment/42874252#Comment_42874252

This is the link you should have read.

Contract is normally formed upon dispatch ( with mothercare I would be surprised if their T&C's didn't say this) and ultimately they can cancel the order up until this point.

So, no you cannot have it for that price and 20% is a more than reasonable compromise by the company.

jacques_chirac

Have you checked their terms and conditions? It is normal for a contract to be formed upon despatch of the item.