Very (Shop Direct) Credit record mistake..

true_blue_2

Hi guys, am really upset as I have just gotten my yearly credit report only to find out that Very(shop direct LTD) have marked me for 2 months arrears in March/April 2012.

I ordered a bed as I thought I was moving home last year, but when I found out I couldn't afford to move, I cancelled the order. My very account shows that the order was cancelled/returned by the end of January 2012.. so I really don't know how the hell they have had me in arrears for March & April.

It has no doubt affected my interest rates (have wondered why they have been increasing..) and probably prevented me from getting better rates which I have been trying to do, to stay afloat during this crappy time.

I have just written an email to Very, demanding them to fix my credit record for those months and have also told them I will be seeking legal advice about how this may have affected me over the last year.

I am here to ask you guys what exactly are my options here? Are they obligated to fix this?
Am I entitled to compensation because of the interest rate increases I have received, no doubt because of this? Or if I discover it has prevented me from shifting my credit to lower interest accounts?

Cheers

_Andy_

"Am I entitled to compensation because of the interest rate increases I have received, no doubt because of this?"

No - you wouldn't be able to prove it was because of that, and it may well have had nothing to do with it anyway.

matttye

_Andy_ wrote: »

"Am I entitled to compensation because of the interest rate increases I have received, no doubt because of this?"

No - you wouldn't be able to prove it was because of that, and it may well have had nothing to do with it anyway.

If that's the only negative thing on the account then it seems to me that it shouldn't be too difficult to argue - on the balance of probabilities (the civil law test) - that it was those markers that caused the interest rate hikes.

This is just my uneducated view on the matter, I have no experience

true_blue_2

Cheers.. My report is fully green and OK right back to when I first applied for credit in 2006.
Apart from the Very issue of course.

I am just annoyed.. things may have gone a little easier for me if they hadn't screwed up and no wonder I failed to get the lower rate cards when I applied 6 months ago >.<
Really can't afford to pay for a credit check every time I want to apply for something.. gah. But I wish I had now!!

matttye wrote: »

If that's the only negative thing on the account then it seems to me that it shouldn't be too difficult to argue - on the balance of probabilities (the civil law test) - that it was those markers that caused the interest rate hikes.

This is just my uneducated view on the matter, I have no experience

happy_bunny_2

Sign up to noddle. It's free to check your call credit file. A good starting place.

Others cost £2 per go for statutory one.