Test unconnected telephone line

ey_up

Hi

Being doing up a house for a while now and double glasers ripped the telephone line when taking the front door out. its been reconnected physically to the incoming wire. is there a way this can be tested if we have not yet phoned the telephone company to have it "reconnected"?

this got me thinking.Do phone companies actually physically disconnect a line these days when you stop paying line rental or is it all computer driven? through the exchange?
thank you


thank you.

Norman_Castle

Plug a phone in. If you get a dial tone try ringing 17070 line test facility.

macman

A reconnection requires a physical connection to be made at exchange or street cab. It's not 'computer driven', because disconnected lines are recycled for new customers.
As such, a 'new line' is only likely to be physically new if it's a new build.
If the damage is upstream of the master socket then you can't touch it: it's BT property and they will charge you a minimum £130 for the repair. If it's downstream of the NTE5 then it's your property and you can do as you wish with it-no concern of BT's.

lstar337

macman wrote: »

A reconnection requires a physical connection to be made at exchange or street cab. It's not 'computer driven', because disconnected lines are recycled for new customers.
As such, a 'new line' is only likely to be physically new if it's a new build.
If the daamge is upstream of the master socket then you can't touch it: it's BT property and they will charge you a minimum £130 for the repair. If it's downstream of the NTE5 then it's your property and you can do as you wish with it-no concern of BT's.

I'm guessing if BT do issue a bill for the repair, then the OP can pass that directly to the double glasers, since they are the ones that caused the damage.

ey_up

Hi all thanks for the replies. Useful info. I am actually not with BT but with Kingston Communication which is the local phone company (owns the network) but as I understand it, it would be a bill from bt who now do all the maintenance on a subcontract.

Anyway, I have tried plugging in a phone having reconnected the NT5 (I know I know) but get no tone. Is this simply likely to suggest that line is not connected or would it signify a fault?

Thank you

lstar337

ey_up wrote: »

Hi all thanks for the replies. Useful info. I am actually not with BT but with Kingston Communication which is the local phone company (owns the network) but as I understand it, it would be a bill from bt who now do all the maintenance on a subcontract.

Yeah. It'll be done by Openreach.

ey_up wrote: »

Anyway, I have tried plugging in a phone having reconnected the NT5 (I know I know) but get no tone. Is this simply likely to suggest that line is not connected or would it signify a fault?

Thank you

Could be either.