No bill since switching over

Inespa85

Hi,

Just wondered if anyone can help me with our bill issue with Npower.

I switched to them from EDF early september last year. Since then I've been paying £88 a month in direct debit for both supplies on a 2 bed detached bungalow.

Throughout the year I've provided readings and people have come out and taken readings.

Earlier in the year I got a letter saying that there was an issue with the billing as it had changed to a new system but nothing was ever sent after that.

So this month I chased again, gave another reading, someone came round as well and took a reading but again no bill came online.

My online account said a bill would be produced 12th Aug - waited and nothing appeared then it updated to say the next bill would be early 2014.

Unhappy with no bill I rang, after 45 minutes on the phone and a call back I'm told there is an unusual issue with my account and it had been refered to the tech team to find out why its not producing the bill but they will come back to me as soon as its resolved.

Now I understand problems happen however the lady quickly estimated a bill for me to work out where we are at with the payment and thinks we still owe them about another £300

For starters I haven't got £300 just floating around to pay them but secondly I feel annoyed that my direct debit could have been changed earlier in the year to reflect the fact we were underpaying.

I've told them I'm not prepared to pay anything until the produce the actual bill and I will take it from there.

I'm not desputing the fact we have used it, if we have then we have but I do think its unfair we've gone almost a year without a bill due to no fault of our own and they want us to pay that.

They mentioned paying it monthly plus extra to cover our usage but no idea on how many months they would like us to pay it over...

Do we have any case to dispute this or is it just something we have to get on with.

Thanks

victor2

Since you've been with them for very nearly a year, they, and possibly you, should be able to work out what your annual usage in kWh currently is. From that, you can price it on your current tariff and see if your payments should have covered it.
If it looks like you have been underpaying, then start putting a bit extra aside now, even if you don't pay it to nPower.
Then, write to them with a letter clearly headed Complaint and request that they sort out their billing problem immediately. Their address is at http://www.npower.com/home/help-and-support/contact-us/
If they don't resolve it within 8 weeks, you can take it further.

Wywth

Inespa85 wrote: »

Hi,

Just wondered if anyone can help me with our bill issue with Npower.

I switched to them from EDF early september last year. Since then I've been paying £88 a month in direct debit for both supplies on a 2 bed detached bungalow.

Throughout the year I've provided readings and people have come out and taken readings.

Earlier in the year I got a letter saying that there was an issue with the billing as it had changed to a new system but nothing was ever sent after that.

So this month I chased again, gave another reading, someone came round as well and took a reading but again no bill came online.

My online account said a bill would be produced 12th Aug - waited and nothing appeared then it updated to say the next bill would be early 2014.

Unhappy with no bill I rang, after 45 minutes on the phone and a call back I'm told there is an unusual issue with my account and it had been refered to the tech team to find out why its not producing the bill but they will come back to me as soon as its resolved.

Now I understand problems happen however the lady quickly estimated a bill for me to work out where we are at with the payment and thinks we still owe them about another £300

For starters I haven't got £300 just floating around to pay them but secondly I feel annoyed that my direct debit could have been changed earlier in the year to reflect the fact we were underpaying.

I've told them I'm not prepared to pay anything until the produce the actual bill and I will take it from there.

I'm not desputing the fact we have used it, if we have then we have but I do think its unfair we've gone almost a year without a bill due to no fault of our own and they want us to pay that.

They mentioned paying it monthly plus extra to cover our usage but no idea on how many months they would like us to pay it over...

Do we have any case to dispute this or is it just something we have to get on with.

Thanks

Have you contacted EDF? What did they say? How long ago was it they said they would come back to you? Have you called them since?

EDF bill me every time I supply a meter reading (providing it has not been 28 days since the last bill)
Bills are normally available the next working day (they send me an email to let me know it's available).
My account balance online is updated immediately I supply a meter reading.

You will have to pay for what the meter records you have consumed.

Edit: Don't worry about when it says the next bill will be produced - this defaults to your anniversay date (or thereabouts) - a meter reading should provide you a bill (unless you've had one within the last 28 days)

victor2

The OP switched to nPower from EDF.
I too am familiar with EDF's "billing" system, but not nPower's....;)

Wywth

victor2 wrote: »

The OP switched to nPower from EDF.
I too am familiar with EDF's "billing" system, but not nPower's....;)

Whoops

The OP should contact nPower

Perhaps the OP should ask for their monthly payment to be increased by about £25 at the same time.
(or better still, £50 to not only pay back what will be owed, but to fund the ongoing consumption for the year ahead)

nPower

Inespa85 wrote: »

Hi,

Just wondered if anyone can help me with our bill issue with Npower.

I switched to them from EDF early september last year. Since then I've been paying £88 a month in direct debit for both supplies on a 2 bed detached bungalow.

Throughout the year I've provided readings and people have come out and taken readings.

Earlier in the year I got a letter saying that there was an issue with the billing as it had changed to a new system but nothing was ever sent after that.

So this month I chased again, gave another reading, someone came round as well and took a reading but again no bill came online.

My online account said a bill would be produced 12th Aug - waited and nothing appeared then it updated to say the next bill would be early 2014.

Unhappy with no bill I rang, after 45 minutes on the phone and a call back I'm told there is an unusual issue with my account and it had been refered to the tech team to find out why its not producing the bill but they will come back to me as soon as its resolved.

Now I understand problems happen however the lady quickly estimated a bill for me to work out where we are at with the payment and thinks we still owe them about another £300

For starters I haven't got £300 just floating around to pay them but secondly I feel annoyed that my direct debit could have been changed earlier in the year to reflect the fact we were underpaying.

I've told them I'm not prepared to pay anything until the produce the actual bill and I will take it from there.

I'm not desputing the fact we have used it, if we have then we have but I do think its unfair we've gone almost a year without a bill due to no fault of our own and they want us to pay that.

They mentioned paying it monthly plus extra to cover our usage but no idea on how many months they would like us to pay it over...

Do we have any case to dispute this or is it just something we have to get on with.

Thanks

Hi Inespa85,

You should have had a bill by now if you joined in September.

Could you email me your account details to the address on my profile page and I can take a look and see what's happening here?

Many thanks,

Adam

demeteddad

hi my name is alex leiper i am not allowed to work cuz off my meds .. npower took 1year to send me my 1st bill which is about £900. for gas/elc thats ok but now thay expect me to pay it of at £70/mth plus my normal bill witch i can not do and thay will not help. but they will take it out of my benefits witch is not my way of helping me instead they have sent my bill to debt recovery witch now adds more to my bill npower don't seem to want to hold eney responsibly to debt that they helped put me in ...my thorts on npower are not good and i relay was not nice on phone and i have told them to take me to court and i will put to a judge i had to hag up phone before i lost it eney more

Wywth

demeteddad wrote: »

hi my name is alex leiper i am not allowed to work cuz off my meds .. npower took 1year to send me my 1st bill which is about £900. for gas/elc thats ok but now thay expect me to pay it of at £70/mth plus my normal bill witch i can not do and thay will not help. but they will take it out of my benefits witch is not my way of helping me instead they have sent my bill to debt recovery witch now adds more to my bill npower don't seem to want to hold eney responsibly to debt that they helped put me in ...my thorts on npower are not good and i relay was not nice on phone and i have told them to take me to court and i will put to a judge i had to hag up phone before i lost it eney more

Why can't you pay?
Who do you think should pay for your consumption?
What do you think a judge will have to say (other than to add the additional court & possible legal costs to the original claim for any court action).

nPower

demeteddad wrote: »

hi my name is alex leiper i am not allowed to work cuz off my meds .. npower took 1year to send me my 1st bill which is about £900. for gas/elc thats ok but now thay expect me to pay it of at £70/mth plus my normal bill witch i can not do and thay will not help. but they will take it out of my benefits witch is not my way of helping me instead they have sent my bill to debt recovery witch now adds more to my bill npower don't seem to want to hold eney responsibly to debt that they helped put me in ...my thorts on npower are not good and i relay was not nice on phone and i have told them to take me to court and i will put to a judge i had to hag up phone before i lost it eney more

Hi demeteddad,

I'd like to take a look at this for you and see why it took over a year to send a bill out to you.

I can also ask one of our advisors to pop you a call if you like to talk about ways we can help with your energy costs?

Please send me an email (the address is on my profile page) with your account details and I can look into this.

Best wishes,

Adam