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faulty memory card - paid with vouchercloud deal...

Good Afternoon all,

I purchased 2 "64gb MicroSD Memory Card" Vouchers through vouchercloud. The memory cards were for the value of £24, and i paid for the voucher£10. The £10 came from my PayPal account, which is funded by my Credit Card.

I then used the voucher on the sellers website and paid £3.75 for delivery (that was advertised on the original vouchercloud deal) again though PayPal funded by my Credit Card.

I received the card, and have found like many other "64GB" microsd cards, it acually doest store more then 4gb of data, then continues to take data but it is nowhere to be found - ie isnt actually on the card.

I originally contacted them re not receiving the second card i ordered, to which they replied promptly. I emailed on the 1st of August to let them know of the fault, but have since not heard back.

I raised a dispute with Paypal, 1st for the voucher of £10's and the second for the delivery charge of £3.75.

Paypal came back to me yesterday saying they rejected the dispute for the £10 but gave no reason.

Who should i be claiming my £13.75 from? the selling company? £10 from voucher cloud and £3.75 from the seller? or go to my cc company next?


Anyone else had money paid back from a voucher purchase due to a faulty product?

Comments

  • dalesrider
    dalesrider Posts: 3,447 Forumite
    Well you can forget going to your credit company.
    Can't chargeback for the delivery. You received that service.
    Can't chargeback the £10 as you received the voucher.

    Pretty sure that will be the basis of the paypal rejection as well.

    Are you sure that the issue is not the device you are using the card in?

    So you got 2 64 gig cards for £24.....
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
  • marcarm
    marcarm Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If the card is that large, then not all devices can read them. It will be a SDHC card, so chances are the card itself is not faulty, just not compatible with the device that you are using it with.

    This would be why you can only 'see' 4GB of the data, and although you are adding more to it, it can't be found.

    It could also be the way the card is formatted ie NTFS or FAT32.

    From wiki - Host devices that accept SDHC cards are required to accept SDSC cards.[1] However, host devices designed for SDSC do not recognize SDHC or SDXC memory cards, although some devices can do so through a firmware upgrade
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    marcarm wrote: »
    If the card is that large, then not all devices can read them. It will be a SDHC card, so chances are the card itself is not faulty, just not compatible with the device that you are using it with.

    This would be why you can only 'see' 4GB of the data, and although you are adding more to it, it can't be found.

    It could also be the way the card is formatted ie NTFS or FAT32.

    From wiki - Host devices that accept SDHC cards are required to accept SDSC cards.[1] However, host devices designed for SDSC do not recognize SDHC or SDXC memory cards, although some devices can do so through a firmware upgrade

    Possible. However just (or even more) likely to be fake cards.
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    dalesrider wrote: »
    So you got 2 64 gig cards for £24.....

    Or possibly 2 x 4GB cards - a lot of ebay far-East specials are programmed to misreport their capacity, then either overwrite or dump anything further. It means the card looks OK when you first use it giving the seller enough time to sell a stack and disappear. Really not that uncommon, so the OP could be bang-on here. At the price, I suspect they were.
  • Tried both cards in a variety of machines - windows xp 32 bit, windows 7 64 bit, Red Hat 5.4, Samsung s4 (which is suppose to be compatible with 64gb cards). I tried the same machines with a 32gb card and they all picked it up..

    All happily formatted to NTFS, and ex4 and report that they are 64gb, as printed on the outside.

    When you copy any volume of data onto either card using a card reader (tried a couple) or the phone directly, it happily copies everything you throw at it (doesn't complain its full!) Then when you go back to look at it, only the first 4gb worth of data is there as complete files (so if you throw one 8gb file on it, nothing will be there), if you throw 4 2gb files, the first two will be seen).

    Spoke to paypal, they refunded me the delivery as the cards are fake/not as advertised, but as i bought the vouchers, they suggest i'd have to ask cc company and start chargeback.. Gonna try dealcloud first and see if they are willing... otherwise cc it is..
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    All those symptoms scream fakes as you suspected.
This discussion has been closed.
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