Navman

yellowmonkey

Hi

Have a Navman F20. I can use it to get me to 'A' but sometimes when i try to get back to 'B' i get red writing with some sort of fault(Sorry cannot remember what its says now) telling me to contact F20 support. I will leave it off and when i use it next time its seems ok until i try to get back again. This happens when i arrive somewhere turn it off and try to turn on again to get back. Any help will be greatly appreciated.

ym

louidog

How long have you had the unit?? I would contact them and return it.
I had a Navman 510 that was a constant source of trouble for me and hardly every worked properly. I have to say Navman were far from helpful. In the end I got a TomTom and am more than happy with it.
Good luck!

yellowmonkey

Hi

Purchased it on the 29th January 2007. Am i still ok to take it back after nearly 6 months and do i take it back to the shop where i got it from or do i send it to Navman?

Many thanks

ym

yellowmonkey

Just phoned the store where i purchased it from and am taking it back tomorrow. Thank you for comfirming what i should have done when it first started playing up.

ym

louidog

Glad you are taking it back

yellowmonkey

Today I took it back to the store I brought it from. I had the receipt but it was purchased on my old account which is no longer valid as i have changed bank accounts. They started off saying that I could only have an exchange as the account for a refund was now different. The sat nav was now on special offer and was reduced by £25. When i mentioned this i asked if I would get a refund of the difference. I was told no that i was only entilted to an exchange. Any way to cut a long story short I stuck to my guns and demanded a refund and asked to see a manager. After being told that there are no exceptions they made an exception and refunded the total cost onto my new card and account.as i did not want to purchase another sat nav from them.

3 things to point out.

1... Always keep a receipt

2...stick to your guns

3...mention the consumer credit act. Their attitude changed when i mentioned that.

Confession to make. I will be buying a cheaper sat nav as i got lost on the way home :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: .

God that was a long post so i will wish you all well and hope you all have a good day

ym

louidog

Glad you got a good result....now buy the TomTom