Epic HSBC Complaint Letter

seriousDFW

I have no experience of a HSBC mortgage but I had my main current account with them for 10 years. To be fair to them, I never had any major problems with them, but their service in-branch always made me feel the same way the author of this letter evidently feels. It was so frustrating - so much waiting while so many employees appeared to do very little, and when you did finally get to speak to someone, they told you to ring someone else anyway.

Guest101

mrginge wrote: »

I love your patronising tone.
Makes you sound like a real nob.

i dont think the op is the author...

fart

Ha brilliant.

There are people charging companies for this ineptitude now. Think about it, the person who wrote that letter has provided a service and time which is not free. They've chased up documents and lost hours in branch due to the fault of the bank - if it were the other way round a company would charge you for this.

There are people successfully charging companies for providing the service of pointing out their faults or telling them how to do their job efficiently.

exHSBC

i dont think the op is the author...

Ha, I was hoping someone would point that out

pimento

The complainer is almost always at fault according to some people on this forum. The moral high ground is rather crowded here.

Goldiegirl

When I worked at a large bank, part of the complaints handling team was housed in our office.

The 'best' complaints were pinned up on the noticeboard, so the rest of the office could go along and have a right laugh.

Even if their complaint was justified, it's very difficult for them to be taken seriously when they write letters in the tone of the letter posted in the OP.

The best way to complain is to be brief, factual , unemotional and say what you want to resolve the issue.

Otherwise, you end up being the cause of much entertainment and mirth for the staff of the organisation you are complaining to.

Guest101

Goldiegirl wrote: »

When I worked at a large bank, part of the complaints handling team was housed in our office.

The 'best' complaints were pinned up on the noticeboard, so the rest of the office could go along and have a right laugh.

Even if their complaint was justified, it's very difficult for them to be taken seriously when they write letters in the tone of the letter posted in the OP.

The best way to complain is to be brief, factual , unemotional and say what you want to resolve the issue.

Otherwise, you end up being the cause of much entertainment and mirth for the staff of the organisation you are complaining to.

Should pay the authors as consultant morale officers then

elsien

I particularly like the idea of delivering information through the medium of dance.
Should be made a part of the formal application procedure forthwith.