Switching between Sky and BT

command

Hi,

Is it possible to switch from BT to Sky for a 12 month contract, and after that move back to BT and keep the same number all the while?

Thanks

macman

Yes it is. Assuming you take a Sky LLU service, you will need to do a return to donor after 12m: this is free but requires a 12m line rental contract with BT.
But why would you?

command

It's to take advantage of Sky's offer for O2 broadband customers, which includes unlimited broadband and Sky TV and free evening and weekend calls at £14.95 line rental for 12 months.

macman

Fine then. But why switch back to BT at the end? They're amomng the most expensive providers around, with poor CS. Cut a retention deal and stay with a decent LLU service from Sky.
What you probably won't be able to do is a direct transfer to another LLU provider.

paulnjulia

A Colleague of mine switched from sky to BT for the BT vision package, so phone TV and Broadband. They had to enter the premises to do something and as a result he has had no broadband or sky vision for 2 weeks!!

As has been mentioned, although I am not a BT customer, I did leave BT due to poor CS! which they seem to be living up to! They can't even make an appointment with him at a convenient time!!

So be VERY careful!!

scoobers

I've just switched from O2 to Sky for the same reason as the OP (12 months free broadband). The broadband worked for 2 weeks and then stopped working, as of tomorrow it will be three weeks I have had no service. Despite numerous calls to Sky including calls to the complaints dept they are no nearer resolution.
I am totally flabbergasted that such a large company can get away which such poor service. I am told that I am not entitled to any compensation but they will refund my rental for the period that I was out of service (which as it's free means that I get nothing back).
As my partner and I both work from home I have had to pay for mobile broadband which to date has cost me around £65 and I am not entitled to claim any of this back from Sky and they will not allow me to cancel the contract so I'm stuck with the for 12 months.

macman

Correct: there is no SLA on any residential contract. Is this is a line issue or a broadband one, as 3 weeks is a long wait for a fault repair?

scoobers

macman wrote: »

Correct: there is no SLA on any residential contract. Is this is a line issue or a broadband one, as 3 weeks is a long wait for a fault repair?

They originally said it was a problem at my house which I knew it wasn't (I'm an ex BT engineer). After 2 engineer visits they said it was a problem in the exchange, after 2 engineers going to the exchange, they are now saying it's at my house again. I'm totally bewildered by the whole experience.