MSE News: New consumer rights laws: What they mean for you

Former_MSE_Helen

"The Government is increasing the time limit for returning goods bought online or by phone. MSE explains how this'll work..."

Read the full story:

New consumer rights laws: What they mean for you




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Looksguywalker

I was under the impression you didn't have to return the goods within seven days or at all in fact? Is this MSE lazy journalism yet again?

mije1983

Looksguywalker wrote: »

I was under the impression you didn't have to return the goods within seven days or at all infact?

Surely you are not likely to get a refund if you keep the item......

tomwakefield

Looksguywalker wrote: »

I was under the impression you didn't have to return the goods within seven days or at all in fact? Is this MSE lazy journalism yet again?

Currently you have to inform the store of your intent to cancel within 7 working days, starting from the day after receipt. Presumably it is this that is changing to 14 calendar days. If not, the article is misleading.

There is also the fact the store must provide you with information about your cancellation rights in a durable medium (i.e. not just a website). If they do not provide you with that information with the order, then your cancellation rights do not end until 7 working days after the receipt of the required information, to a maximum of 3 months and 7 days. Not sure how this is affected.

mije1983 wrote: »

Surely you are not likely to get a refund if you keep the item......

From a legal perspective, they must refund you, then they may choose to claim against you in court to get the money back.

This probably rarely happens in practice.

This seems to have been changed slightly in the new rules, in that the refund must be provided within 14 days of receipt of goods, rather than 30 days regardless.

wealdroam

tomwakefield wrote: »

Currently you have to inform the store of your intent to cancel within 7 working days, starting from the day after receipt.

Yes, that's right.

Unfortunately, the MSE News item says that one must return the goods within the seven working days:

Currently, you have seven working days from when you receive your goods to return items bought "at a distance" – online, via mail order or over the phone. In future, you'll have 14 calendar days instead.

Looksguywalker

Moving on...is there currently a requirement to return the goods under the DSR and will that change?

Looksguywalker

MSE_Helen wrote: »

"The Government is increasing the time limit for returning goods bought online or by phone. MSE explains how this'll work..."

Read the full story:

New consumer rights laws: What they mean for you

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

I suspect this is throw something out there that is stupid for the weekend to create discussion/traffic on MSE.

Esqui

Looksguywalker wrote: »

Moving on...is there currently a requirement to return the goods under the DSR and will that change?

The article says that currently the refund must be issued even if goods haven't been sent. But after the regulations come in, the refund must be issued within 14 days of the retailer receiving the goods OR 14 days after you providing proof of purchase.


So it looks like there will be a requirement to return the goods - as long as you can prove it was sent, the retailer must refund

mije1983

tomwakefield wrote: »

From a legal perspective, they must refund you, then they may choose to claim against you in court to get the money back.

Ah ok then. Wasn't aware of that. But then it would never cross my mind not to send something back I was getting a refund for!

Looksguywalker

mije1983 wrote: »

Ah ok then. Wasn't aware of that. But then it would never cross my mind not to send something back I was getting a refund for!

Me neither, but I know the DSR. I understand you not knowing but MSE should know better. Cynical me says MONEY!

unholyangel

Looksguywalker wrote: »

Moving on...is there currently a requirement to return the goods under the DSR and will that change?

14 is the new magic number for DSRs.

14 days to notify of intent to cancel. 14 days from notifying to return the goods. 14 days for retailer to refund.

And the new version also allows the retailers to make a reduction if you fail to take reasonable care and the goods diminish in value due to that failure.

I can see those "goods must be returned unopened and in original packaging" companies rubbing their hands with glee at the last part.