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Holidays4U.com - left us stranded
anteena1
Posts: 914 Forumite
hello
first time use on the vent thread but i am so annoyed and getting no where with hotels4U.com i could really do with some advice.
we booked a last minute holiday with H4U online on the sat flying out on the wed. We booked the flights,trasnfers and parking seperately with diff companies using the same card.
We landed in the early hrs in Majorca to discover that H4U had cancelled our booking the day we flew out after we left. due to suspicious circumstances.
Fortunately the hotel let us sleep the remainder of the night to sort out later in the morning. H4U were totally unhelpful saying they had cancelled the charge and it was my fault for not checking my emails.
They supposedly called me(never got the call) when i asked them to repeat the number it was incorrect so i was accused of giving inacurate info. They said there was nothing they could do and that was that. We didnt have a credit card as the hotel was AI luckily barclays came to the rescue.
Now my issue is that i know my own telephone number they never contacted the bank so how could it have been suspicious they only saw the name and amount on the order. The same card was used for all the transactions and had more than enough money to cover it, the only diff was the address for the card but without checking with the bank how would they know that, it was my mums (she lives at diff address) and she came with us. So i can only assume they thought her name was dodgy??
They have come back with the usual BS about being within their rights but they could see they cancelled it day of flight so could have caused problems,. they have ignored emails from us and tweets.
I want to know what was suspicious about the transaction and if it was our name surely that isnt allowed??:mad:
our party consisted of 2 kids 1 oap and 3 adults
first time use on the vent thread but i am so annoyed and getting no where with hotels4U.com i could really do with some advice.
we booked a last minute holiday with H4U online on the sat flying out on the wed. We booked the flights,trasnfers and parking seperately with diff companies using the same card.
We landed in the early hrs in Majorca to discover that H4U had cancelled our booking the day we flew out after we left. due to suspicious circumstances.
Fortunately the hotel let us sleep the remainder of the night to sort out later in the morning. H4U were totally unhelpful saying they had cancelled the charge and it was my fault for not checking my emails.
They supposedly called me(never got the call) when i asked them to repeat the number it was incorrect so i was accused of giving inacurate info. They said there was nothing they could do and that was that. We didnt have a credit card as the hotel was AI luckily barclays came to the rescue.
Now my issue is that i know my own telephone number they never contacted the bank so how could it have been suspicious they only saw the name and amount on the order. The same card was used for all the transactions and had more than enough money to cover it, the only diff was the address for the card but without checking with the bank how would they know that, it was my mums (she lives at diff address) and she came with us. So i can only assume they thought her name was dodgy??
They have come back with the usual BS about being within their rights but they could see they cancelled it day of flight so could have caused problems,. they have ignored emails from us and tweets.
I want to know what was suspicious about the transaction and if it was our name surely that isnt allowed??:mad:
our party consisted of 2 kids 1 oap and 3 adults
- I came, I saw, I conquered :j
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