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Odd reply to SAR request to Natwest
Palookaville
Posts: 114 Forumite
Hi there
I'm helping a friend with a PPI claim with Natwest. An SAR was sent about two weeks ago and the they have now received a reply saying that they carried out a search for a mortgage account as requested and nothing was found. My friend did not ask for that, just sent in the SAR request with a cheque for £10.
What to do now? Surely they cannot ignore the original SAR request?
I'm helping a friend with a PPI claim with Natwest. An SAR was sent about two weeks ago and the they have now received a reply saying that they carried out a search for a mortgage account as requested and nothing was found. My friend did not ask for that, just sent in the SAR request with a cheque for £10.
What to do now? Surely they cannot ignore the original SAR request?
0
Comments
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Different departments look for different things.
Who did they send it to?Non me fac calcitrare tuum culi0 -
I'm not sure Taff, quite possible it wasn't the Data Controller hence the response. Is there a list of Data Controllers addresses for the banks on here?0
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Apparently it was the Data Protection Team in Edinburgh.0
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