EDF energy

Dancing_Queen88

I have dual fuel with EDF, and right now I have a massive problem with them which is spiralling out of control.

It all began after Xmas this year, when I received a huge bill for around £700, even though I had been making regular payments by direct debit. I cancelled the DD because the bill stated that they were going to be taking out the full amount....money I did not owe them and which I did not have in my bank account anyway!

I phoned up EDF who assured me it was an error and my account was in credit. So I thought no more of that and carried on making regular payments via online banking (I did not reinstate the dd, and I'm glad I didnt.

Forward on to April and I received another massive bill - queried it again, get told its an error blah blah blah. Thinking back, I should have asked them to put it in writing.

So....when I got another massive bill for around £800 in July - and again with none of my payments being taken into account, I had enough and decided to go to CAB. And that's when things took a turn for the worse. Fair play to the CAB, they are being marvellous.

The advisor from CAB phoned EDF on my behalf and requested a full statement on my account, taking into consideration meter readings and payments made. He also pointed out a number of discrepancies in the meter readings, and EDF actually asked me to read my meter every day for a week and send them the readings, which I did.

But....instead of sending me a statement as requested by CAB, the blundering idiots at EDF sent me a 'bill' for the past year for around £1,700 plus a load of incorrect meter readings and none of my payments included - of which I have proof via bank statements. Chap at CAB advises me it's time to make a formal complaint. That was 2 weeks ago.

On Monday I had a call from a company calling themselves Grosvenor Services calling on behalf of EDF about my debt of £1,700. I was absolutely fuming and told the woman that I did not owe this money and I was seeking advice from CAB about this disputed amount. Said woman did not appear to listen to a word I said because she kept insisiting it was a live debt and I needed to make a payment.....I put the phone down in dispair.

This evening, I see someone park a black car outside my house and walk up my drive. A hand written envelope with my name and address gets shoved in my letterbox. It's from Grosvenor Services.....threatening to cut off my gas and electric and get a warrant so that they can gain access to my property and recover the money!!!!!!!

I am really really fed up of this whole thing. My stress levels have just hit the roof and I have even been contemplating suicide

macman

Stop going to CAB, stop calling EDF. Tell GS that the bill is in dispute with EDF and to stop harassing you or you will report them accordingly.
Bailiffs are not used to recover such debts, nor can they cut off both fuels. They would simply gain access to fit PPM's. So their threats are just bluster.
You need to make a formal written complaint (don't phone, text or email). Send it by RD and head it 'Complaint'. That then sets the clock ticking and puts the ball back in EDF's court.