How do I complain about an airline?

Jamie_Carter

flightboy wrote: »

wrong, having worked over 20 years at stansted i can assure you every request has to be met by the airport operator ( usually contracted to a 3rd party ) and sometimes its busy and there is a wait so really what the OP parents should have done is just said no and waited until someone could have come


Shops have to have wheelchair access so its baffling to think you would not get the required assistance at a airport

Have you actually read my post??

OlliesDad

flightboy wrote: »

wrong, having worked over 20 years at stansted i can assure you every request has to be met by the airport operator ( usually contracted to a 3rd party ) and sometimes its busy and there is a wait so really what the OP parents should have done is just said no and waited until someone could have come


Shops have to have wheelchair access so its baffling to think you would not get the required assistance at a airport

That may be the case at Stansted, however I think it depends on the service level agreements with the relevent agencies. I worked at Newcastle Airport and their was no guarantee (that said, the requests were usually met).

I am confused by your last statement.. this is not a case of having no access, as stated the OP's parents did have access. As far as I am aware, there is no legal requirement for a shop to have staff available to push customers around..

eschaton

masc0t wrote: »

I've already spoken to the airline about this, who have asked me to put my complaint in writing. My elderly parents visited recently from abroad, my dad is disabled and needed a wheelchair. They gave him a wheelchair, but no assistant to push him (he was told that the assistant had 4 other wheelchairs to sort out). In the end, my mum - little old lady - had to push my dad who had to push the luggage trolley with all their suitcases.
I want to state in my letter that if the complaint is not dealt with to my satisfaction, that I will not hestitate to take it further, but who regulates this? Who would I escalate to? I am really cross about this as my mum could have hurt herself and my dad could have been tipped out of the wheelchair (as it was he had to hang on to the bannisters where there were sloping floors as the wheelchair had no brakes). Should I ask for compensation and if so, how much? The flights would have cost about £650 each. Thanks.

So they didn't wait until assistance was available.

This means that if your mum had hurt herself or your dad had been tipped out of the wheelchair - they would really have been to blame.

But - you want to blame someone else for something that never happened and the £ signs are lighting up in your head?

People like you are what is wrong with this country.