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Boiler Breakdown Insurance Problem
brownie4583
Posts: 105 Forumite
in Energy
Hi,
My Combi boiler broke down and i have no hot water or heating at present.
I am covered by the 24 hour emergency insurance so i rang the company and they sent out an engineer yesterday who says the circuit board has gone and that the part is £240.
My claim limit is £300 so he said i may have to pay roughly around £50 because it could go over the limit.
Company said they were getting a price on the part,then rang back earlier today saying the part is £350,bringing the total with VAT and labour to £495,and they want me to pay £195 to repair it!
I have looked online and the average price of this part on many websites is between £179-£200,which £300 would basically cover it,give or take a few quid!
I have complained to the company saying i am not happy with this price but they won't budge at the moment on this and are emailing me a breakdown of the charges tomorrow.
Any advice on where i stand would be appreciated.
Thanks.
My Combi boiler broke down and i have no hot water or heating at present.
I am covered by the 24 hour emergency insurance so i rang the company and they sent out an engineer yesterday who says the circuit board has gone and that the part is £240.
My claim limit is £300 so he said i may have to pay roughly around £50 because it could go over the limit.
Company said they were getting a price on the part,then rang back earlier today saying the part is £350,bringing the total with VAT and labour to £495,and they want me to pay £195 to repair it!
I have looked online and the average price of this part on many websites is between £179-£200,which £300 would basically cover it,give or take a few quid!
I have complained to the company saying i am not happy with this price but they won't budge at the moment on this and are emailing me a breakdown of the charges tomorrow.
Any advice on where i stand would be appreciated.
Thanks.
Money does not bring happiness...but if you are already happy it does bloody help! :rotfl:
0
Comments
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Who provides your cover? Call their bluff. Tell them that you will supply the part and they can fit it for the labour cost only of £75 (you will only pay anythiing above the £300).
If they won't play ball, then cancel the policy and get a local independent GSR RGI to fit it instead.No free lunch, and no free laptop
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Phoned heating engineer he says they are pulling my plonker basically!Money does not bring happiness...but if you are already happy it does bloody help! :rotfl:0
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Another thought.....they said the part is £350 from their supplier,but i found loads for around £179 on the net!
Would any company really use a supplier that charges double the price for parts??
I think not!!Money does not bring happiness...but if you are already happy it does bloody help! :rotfl:0 -
Engineer coming tomorrow to re check the PCB but if it has gone i can buy a recon unit for £50 with 12 month guarantee.Money does not bring happiness...but if you are already happy it does bloody help! :rotfl:0
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