CDA Warranty and my rights

spongo1

Dear All,

Recently my washing machine died (CDA) after four years of use but I remembered when I made the purchase that if I registered it via the warranty card I would get 5 year parts warranty as long as I paid for the labour, great I thought.

I got in touch with CDA who required proof of purchase which I supplied and they confirmed my 5 year parts warranty. They then told me due to the nature of the fault they cannot repair it but would provide a new appliance at a discounted price, great I thought.

They have since come back and said the new appliance will cost me £535.42, that is with my discount?? I checked online and I can purchase the model suggested for less than £500!!

I just want my old machine repaired at a cost of call of a £89 call out fee which I belive is fair as it is still under warranty, not an offer that is higher than I would have to pay online. Does the warranty mean nothing??

frugal_mike

This is a duplicate. See https://forums.moneysavingexpert.com/discussion/4741671