Fed up with snidey eBay buyers.

sharpy2010

These DSR's are stupid.

Every single feedback I have is a glowing account of the products I sell and the service I provide, and yet some buyers are still leaving 1's and 2's

Why don't they get in touch if there is a problem rather than being snidey and trying to ruin your account?

chancesare_2

I have left low DSR before on the eBay app, quite by mistake as it per filled them. I rang CS and got it removed, but I could have missed it....

peter_the_piper

I wonder if people don't read properly and assume a 1 is the highest down to a 5?

Road_Hog

sharpy2010 wrote: »

These DSR's are stupid.

Every single feedback I have is a glowing account of the products I sell and the service I provide, and yet some buyers are still leaving 1's and 2's

Why don't they get in touch if there is a problem rather than being snidey and trying to ruin your account?

John Donahoe deliberately brought these measures in to remove small to medium sellers. I don't mean the odd secondhand thing from a private seller, but regular sellers of new items.

It made it easy to get rid of sellers and buyers were encouraged to mark sellers down, as it meant that ebay wouldn't have to pay the powerseller bonus. DSRs for large companies (what were then called platinum and diamond sellers) often seemed to be manipulated i.e. many sellers were buying from these companies and marking them down for poor service, yet they still had DSRs in the 4.9 to 5.0.

Donahoe dismissed the sellers as 'noise'. Basically he didn't want the sellers that had made ebay what it was, he wanted to change ebay into Amazon MKII.

He subscribes to the theory of 'disruptive innovation' and thinks that that is a good thing.

http://www.genuineseller.com/ebays-disruptive-innovation-hows-that-workin-for-ya

George_Michael

John Donahoe deliberately brought these measures in to remove small to medium sellers.

Well, I'm a "small to medium" seller, and I'm still happilly selling on ebay so the measures brought in by John Donahoe haven't removed me.
Then again, as the "news" that you have linked to is 5 years old, I wouldn't really have expected it to have affected me too much.

Basically he didn't want the sellers that had made ebay what it was, he wanted to change ebay into Amazon MKII.

And?
ebay is a business, run for the benefit of its shareholders and not a charity being operated to help out its members.
If the CEO and directors think that changing to a Amazon style selling platform will increase their profits and is in the best interests of the company shareholders or owners, then this is what they will do.

If you don't like or don't agree with their business plans, then sell elsewhere.

vacheron

I think eBay's DSR requirements reflect the increasingly skewed expectations of customer service ratings where managers are expecting exceptionally high ratings to be left in return for merely adequate service.

In a logical world, someone who sells an eBay product which matches the description and arrives in the time specified should expect to receive 3 stars for an average (or "as expected") performance.

A seller who goes beyond these requirements to provide exceptional service should receive a 4, or in rare cases, a 5 to really show an exceptional performance.

However this is no longer the case and we are expected to be gushing with awesome praise and kissing the $^%^ of someone for merely doing the bare minimum of what they were obliged to do.

It is akin to schools and universities awarding A's or First Class Honors degrees to everyone who passes the course with all grades below left simply to denote the level by which the student has failed.

As this is not made clear to the new eBayers who are prompted to leave DSR's I'm sure many will quite logically leave average stars for average performance without realising that they may be destroying someone's eBay standing in the process. I may have even done the same myself in the early days of DSR.

To show this is taking off in the wider world, I had a guy round from Virgin Media on Friday to upgrade my broadband speed. Really nice guy, had a good chat and at the end he told me that I may get a survey regarding his performance and asked if there was anything else he could do to help me and if I was 100% satisfied because apparently anything less than a 9 out of 10 was considered "unsatisfactory" and would be reported to his line manager! :shocked:

Road_Hog

George_Michael wrote: »

Well, I'm a "small to medium" seller, and I'm still happilly selling on ebay so the measures brought in by John Donahoe haven't removed me.
Then again, as the "news" that you have linked to is 5 years old, I wouldn't really have expected it to have affected me too much.


And?
ebay is a business, run for the benefit of its shareholders and not a charity being operated to help out its members.
If the CEO and directors think that changing to a Amazon style selling platform will increase their profits and is in the best interests of the company shareholders or owners, then this is what they will do.

If you don't like or don't agree with their business plans, then sell elsewhere.

I replied to another poster and merely informed him of why some buyers behaved they way they do, because Donahoe encouraged it.

If you don't like my posts, feel free to ignore them. Just because you haven't been removed, doesn't mean thousands of others haven't. The link is 5 years ago, because that is when Donahoe to over the reins and started implementing the changes.

Now Mr.George Michael, when was the last time you got done for cottaging.

RFW

Road_Hog wrote: »

If you don't like my posts, feel free to ignore them. Just because you haven't been removed, doesn't mean thousands of others haven't. The link is 5 years ago, because that is when Donahoe to over the reins and started implementing the changes.

and he's still there 5 years on. He must be doing something right to still be in the job in a company the size of Ebay.

Road_Hog

vacheron wrote: »

As this is not made clear to the new eBayers who are prompted to leave DSR's I'm sure many will quite logically leave average stars for average performance without realising that they may be destroying someone's eBay standing in the process. I may have even done the same myself in the early days of DSR.

There are some that even seem to take a perverse pleasure in doing this.

They find a seller, maybe the only seller of this item, they choose initially on price and then check the feedback. Satisfied that this is the item they want and it's the cheapest price (aligned to good feedback) and they know what the postage is, they then buy it.

It arrives as described in good time at the price they agreed to, they leave positive feedback and then the demon takes over when they come to the DSRs. Just like the cruel child that would pull spider's legs off, they mark you down, because they feel you should have sold it to them for less, the postage wasn't what you wanted to pay, they've had a bad day and they're passing it on to you.

I remember when ebay brought the DSRs out, they actually used to say to buyers (I bought as well as sold), (paraphrased) unhappy with the seller, didn't like the postage, then get even and mark them down. I don't know what it is now, but back then you needed 4.6 minimum across the board for your powerseller bones - it only took half your buyers to rate you as good (a 4) - by ebay's own guidance and you could kiss good by to your bones and eventually your account.

Many people won't rate a seller as a 5, because they see that as exemplary service, to be taken to the Moon and back. When all you can do, is sell the item at advertised cost, describe the item accurately, package properly and send it promptly and for a great deal, that equates to a 4.

I find they have quite a lot of chutzpah, telling sellers to be fair with pricing and postage fees, even though it is quite legal, honest and upfront to state the price and offer the buyer a choice whether he wants to buy or not, whilst ebay gets involved in tax avoidance.

http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/9623637/eBay-avoids-paying-50m-tax-in-UK.html

pikachu_bumface

vacheron wrote: »

In a logical world, someone who sells an eBay product which matches the description and arrives in the time specified should expect to receive 3 stars for an average (or "as expected") performance.

This is totally true - in the real world I wouldn't rate anything 5 starts unless it was fantastic! Say I bought something from Tesco or ordered online from Asos, I got a good product and paid a fair price, I wouldn't rate that 5 stars unless there was something extraordinary about it, but I routinely leave a 5 star for private sellers for packing something up and taking it to the post office (like I'm paying them to).

In ebay world 4 or 5 stars means average to good, 3 could do better and 1 or 2 means terrible. It's really not consistent with most buyers' experience outside the ebay microcosm.

Plus - when DSRs came in buyers really didn't realise (myself included), the impact they can have on a seller's account, and I think this is the biggest problem.

Road_Hog

RFW wrote: »

and he's still there 5 years on. He must be doing something right to still be in the job in a company the size of Ebay.

And there are still some in this country, who bankrupted our country and banks and are still in their stops or received a very large pay off.

Your point is?

Oh yes, you still have your job or a large pay off, means that you're good at your job. Yes, that's logic, of course nobody reading this has every worked with/for somebody who was totally incompetent or a sociopath but managed to stay employed.

So, going on your logic, if you manage to keep your job, then you must be good at it. Hands up all that think David Cameron is doing a job at running the country? But he will still be there for 5 years - yep, he must be doing something right. Common sense seems to have died out a long time ago, people seem to so easily be conned into paying ebay more commission and are even welcoming paying them 10% of the postal cost. When did this lunacy set it.