mistakenly sold more expensive item

celticsteph

I recently purchased a £400 bike from a large high street retailer.
After 3 days I took the bike back as it was faulty. They subsequently recommended a more expensive replacement (£450) and after some debate, the store agreed I would not have to pay any more money.

Anyway, its now 1 week later and I have just received an email from the store saying that "an inexperienced sales advisor" mistakenly sold me a £750 bike. Can I please return the bike and I will be given a £450 replacement bike as a gesture of goodwill or I can pay the additional £300 and keep the one ive got!!

Some points to note:
- the "inexperienced sales advisor" was indeed a manager! I had specifically asked for a manger.
- the bike I have was displayed on the shop floor with a large "£450" sticker on it.

Can someone just reassure me what I already believe.... that I have gotten a good deal and there is absolutely nothing this shop can do to recover this alleged difference in price?

tomwakefield

They've not got a leg to stand on. The contract is concluded.

Is the bike still in store with the £450 sticker on it? If so, you could get someone to take a picture of it, just as a bit of evidence should you ever need it.

Out of interest, should you choose to return the bike you have, I wonder how giving you a £450 replacement bike is a gesture of goodwill. Bearing in mind that, if you do return the supposed £750 bike, you are still due some remedy for the faulty bike you initially purchased.

earthstorm

exactly as Tom says their is really nothing they can do

tomwakefield wrote: »

Bearing in mind that, if you do return the supposed £750 bike, you are still due some remedy for the faulty bike you initially purchased.

Also the shops still going to be out of pocket as they wont be able to sell the £750 bike as new

celticsteph

Thanks. I have worked in retail loss prevention for 15 years so I really should know the answer... its just that I have never in all my years heard anything so ridiculous!!

earthstorm

celticsteph wrote: »

Thanks. I have worked in retail loss prevention for 15 years so I really should know the answer... its just that I have never in all my years heard anything so ridiculous!!

yes it is ridiculous!!

can you image going to do your weekly shop and as you enter the store you get stopped by security staff who say 'oh last week we sold you a tin of 527g baked beans when really they should of been 300g tins so can we have 30p off you for the difference'

Cycrow

Just because they were a manager, doesn't mean they were not inexperienced.
some managers go straight into management without working in retail.

Not that it really matters, theres nothing they can really do except hope you will comply so they save abit of money

hollydays

How come they had your email?

Zandoni

To stop them pestering you, why not tell a little lie and say it has now been security marked in some way.

halibut2209

Or that it was a gift for someone else who lives a long way away

mttylad

It was as marked, if they have marked them up wrong then that's a different matter and not the ops fault.

vaio

tomwakefield wrote: »

They've not got a leg to stand on. The contract is concluded........

Is that the case?

Surely if the store has mistakenly given him a bike that was only worth £200 then the buyer would be able to get the mistake rectified as soon as he noticed?

The same must apply to the store although I'd be surprised if the pushed it given that they are going to get a second hand £750 bike back and have to give out a brand new £450 bike