EON "Revised" Bill

wraggone

Hi guys - looking for some advice on this. I've phoned Eon a few times but nothing seems to be getting done.

I made my final bill payment on 07/05/2013. I provided my final meter readings on this date which were 40319. (I have picture evidence of this from almost the date I moved out - 19/03/2013)

The account was now fully paid and closed. I was not there would be no further charges.



However, an Eon engineer apparently took a meter reading on 26/04/2013, which has been followed up by the landlord on 24/07/2013. I moved out from the address on 28/03/2013.


Apparently the current meter reading is 41403, which has resulted in me receiving another final bill which now stands at £453.24. I'm confused that they took this reading after I moved out of the address, and that when I paid my final bill I was not told of this other meter reading.





Why have I been charged for a property I have not been living in for over 4 months? The landlords most recent readings apparently "prove" that mine are incorrect. Luckily, I have a picture which proves her wrong.


I fail to see how any further energy usage is down to me as I have not been at the property, especially over a 1000kw usage. It was an electricity only property and even then our usage was below £80 a month. So where they've magicked up this number of £450+ in a month is beyond me.

Unfortunately, I didn't realise I could dispute this. The way the conversation went with their customer services/payment team was basically all they could do is get another meter reading but it's unlikely I'll be able to prove it's not me, felt quite pressured and worried so...

I unwittingly set up a payment agreement (I know.. Idiot). I finished the call and got my facts together.. then I called back around 45 minutes later to cancel the previous payment and any payment plan in place. "Of course, that's been cancelled now". Next day... £40 has been taken.

I've called up to complain and been told that the payment plan has been cancelled but for a refund it will have to go to a different department. I got someones direct email address but have been ignored since. I've sent follow up emails every 2 days. The trouble is I work nights, so I don't have much time in the day to call them up, sit on hold for 45 minutes and then get nowhere.

Can anybody help on this?
Do they have a complaints email address (It's impossible to find!!)
Should I just go to the Chief Exec?

It's been 2 weeks since I initially called them and I'm getting fed up now!!!!

Former_E.ON_Company_Representative:_Malc

Hi wraggone

This sounds like a dispute over the day responsibility for the property changed.

Looks as though the Landlord is claiming a different day from you. This is probably why a revised final bill has been sent.

To move this forward, I'd suggest you send us a copy of the relevant Tenancy Agreement showing the date the tenancy ended.

If you send this to us, we'll be able to see if we've closed to the correct date or not. Full contact details, including both postal and email addresses, are on your bill (usually on the second page).

Where it can be shown the account has been closed to the wrong date, we can re-bill to the actual date the tenancy ended.

Hope this helps point you in the right direction. Give me a shout if you need any more details as happy to help.

Malc

dogshome

Hmmm - There is a lot going on in your post, but the key question is that when you moved out of the flat on 19th March, was this actually the last day of your Lease Agreement, or did you move before it expired ?

Even if you were not in occupation, I'm afaid that you are still responsible for the Utility Bills until the end date on the lease.

However the differential beween your reading of 4013 and the current reading of 41403 is 1084 Kwh:
I don't know the details of your tariff, but assuming a reasonable cost of 13p a Kwh, (plus a standing charge and VAT), produces a total of £211 which is £242 less than the new bill

wraggone

Hi - the lease expired 28/03. I understand id have to pay up until then, and I thought I did... Even so, a 1000+kw usage in little over a week?

I wasnt in the property so my readings are accurate as of my time of leaving. There may be a slight discrepancy but 1000 seems a bit excessive?

I dont understand the tarriff fully but its 22.53 for 74kw (or 293kw oct-jan) and then 11.86 thereafter.

Malc - I have now emailed the director of customer services - I didnt see that on the bill - thanks.

wraggone

Great - got a reply.

Basically, when I provided my final meter readings and was provided with my final bill, they didn't actually use the meter readings which I had given them, they stuck to an estimate.

They've lowered the charge to what my meter readings are. I'm massively frustrated as if they had done the right thing in the first place I would have already paid this off.

Thanks for the help anyway.

Kayalana99

That doesn't add up to your orignal post.

"Apparently the current meter reading is 41403, which has resulted in me receiving another final bill which now stands at £453.24."

wraggone

Sorry Kayalana... What do you mean?

Might not have been clear, but the email they just sent me was:

"[FONT=&quot]The final bill that you have paid on the account is to an estimated reading of 37713, unfortunately we did not use your final meter reading of 40319. [/FONT][FONT=&quot]After looking through the account and the picture you have provided we have agreed to use your final meter reading to final bill the account. [/FONT][FONT=&quot][FONT=&quot]The landlord provided the reading of 41403 in July 2013 which is 4 months after you vacated therefore we have chosen not to use this reading.[/FONT]"

I thought when I paid my "final bill" that the meter readings I were giving were being used to generate my bill (why wouldn't I?)

It seems that my readings weren't used so I've now got to pay the remainder of my bill.
[/FONT]

afly

aha 37713 - 41403 sounds about right for the amount you mentioned.

Sounds like they simply didn't use your final reading and now want you to pay 37713 - 40319. Leaving the landlord to pay 40319 - 41403


Bit rubbish but at least it explains the amount a little more clearly

wraggone

Yeah sounds a bit more accurate now... But thats why I was so confused at the cost..!!