Ebuyer Refund Issue

ecombo

I bought a pair of creative gaming headphones on 06/02/2012, The item became faulty around May, I sent back to ebuyer for a replacement fine, Come November the replacement has the exact fault, they wanted pictures this so I sent and they accepted and sent me a replacement.

Now that replacement became faulty in July, So I sent back thinking I would get refund as it was still under warranty, No this time they said it was wear and tear, But after pointing out it happened 2 previous time the manager decided to refund me, OK good.... NOT.

So I checked my email the next day to find ebuyer has refunded me and they did. But they refunded me to the original payment method, I don't even know which bank it was with, And theres no way of access the account anyway.

Now before the refund was processed the manager for the tech department agreed to refund me using ebuyer credit and this was on the RMA clearly, The technician said he didn't get an option to refund me as credit so went ahead with original payment method refund even though it stated not to.

So now the £22.35 is in some account somewhere and I have no idea where or who, ebuyer said the bank accepted the transaction, Ebuyer made the mistake and ignored certain requests.

I believe ebuyer should take responsibility for this and refund me as credit, What does people think I should do next.

They made me wait 10 working days to see if it would bounce. They gave me an ARN number so I contacted Lloyds tsb thinking they might trace it, because I thought the transaction might be from my old Lloyds account, they were useless on the phone for 28 minutes with 0 results.

Any advice will be good.

bris

It's hardly Ebuyers fault, they have done everything they need to do, refunding to the original source is a merchant services rule and it's common practice.

It's now your problem, not theirs, you can't possibly have that many accounts that you don't know where they all are. Or was it on someone elses card, thats my thinking anyway and you know your not getting it back.

ecombo

bris wrote: »

It's hardly Ebuyers fault, they have done everything they need to do, refunding to the original source is a merchant services rule and it's common practice.

It's now your problem, not theirs, you can't possibly have that many accounts that you don't know where they all are. Or was it on someone elses card, thats my thinking anyway and you know your not getting it back.

Well you don't know about my personal finance history.

Ebuyer admitted it is there fault, They said yes it is our mistake, I am being treated like I made this mistake, They sent it to the original payment source, I and the manager agreed it would be sent to using Credit note. So you cant say it is my fault, When they admitted it was theres.