NPower - confusing bills

Rachylou1981

dogshome wrote: »

This gas bill based on 35 meter units calculated to be 1120 chargeable Kwh, what are it's Start & End dates ? - I'd like to know as it seeems a lot of gas for a couple of summer months.

You are being charged on the basis of haveing an Imperial Gas meter which will be marked ft3 on the front, but there is also a Metric type of meter in use which is marked m3
There is a rare, but contiueing hic-cup in the entire system whereby the supplier thinks you have one type, when in fact you have the other

Check for the ft3 or m3 mark on your meter - If you find your meter is marked m3, WRITE a letter headed Complaint n'power enclosing a photo of your meter.
( If you have a Metric meter, that bill for 1120Kwh should have been for only 40Kwh)

Thank you so much for this, will check it out tonight when I am home. I believe the start and end days were 5 March to 15 July. She said on the phone that the Summer started late. I told her that regardless of that, I stopped putting the heating on from that point in order to get my debt down and so the amount is excessive for what I used.

Rachylou1981

neneromanova wrote: »

Have you signed up online to have a look at all your usage, bills and to submit meter readings? If you haven't I really would. It's so much easier for you to see yourself and easier than ringing people to be told different things.

I have an account but it isn't set up right and so I can't access my bills. Everytime I ring I ask them to set it up, which never happens

nPower

Rachylou1981 wrote: »

No response or even an acknowledgement to the email I sent so I will have to ring up again today.

Useless!

Hi Rachylou1981,

I'm really sorry you didn't get a response to your email when you sent it in.

This was passed to our complaints team straight away to look into and I understand you have spoken to them today.

If there's anything else I can help with, please just let me know.

Best,

Adam

Rachylou1981

Yes I received a phone call today and we have came to an affordable payment agreement and also opened up my online account. Thank you for your help Adam