This is an odd one

lollipopsarah

An awkward one, IMO the waiter should have suggested there was a problem with the chip/pin ( it does happen a lot) so that maybe you could have popped to a local cashpoint if necessary.
Like you I personally would not want to leave any details on a piece of paper either - could they not have swiped your card through the till to open a tab which you could have then signed for in the old fashioned way?
Either that of there should have been a sign near till asking for cash only.
xx

Paully232000

Do shops no longer have manual card machines. I remember working in a shop, albeit many years ago, where you took the card and it was like a small guillotine that you added carbon paper to and swiped it across the card. Then it was signed and a copy given to the customer.

Not sure it is any different to leaving card details to be manually added later, as long as a receipt (hand-written, or not) was given so you could reconcile it with the actual amount taken.

I wouldn't have a problem with that, although i would want to be given the option of leaving my address details and going to a cash machine. As for the police being called, I am afraid, given my stubborn nature I would have said go ahead then, waited for them and see what the police had to say about a wasted call.

antrobus

Paully232000 wrote: »

Do shops no longer have manual card machines. ....

Aka a manual imprinter. I think you can still get hold of them, but you can only use it as a back up. Presumably in this case, the restaurant had not considered the possobility of terminal failure, and didn't have a back up in place.

Carrot007

iammumtoone wrote: »

I would not be happy leaving my card details. These days the full card numbers do not appear on the receipts just the last four numbers. However the main reason would be that I would have no way to check what figure they were taking from my bank account, when they do the transaction in front of me I can check it is for the correct amount before entering my pin.

Were you given the chance to leave something of value behind and be able to go to the nearest cashpoint to get enough cash to pay - that would seem like a fair compromise.

This is simply not true. The full card details do not appear on the customer receipt. However they do on the retailer one so they have record of the transaction in case of issues.

Now you could argue this should all be kept elexctronically these days. However the reality is it is not.

bris

As a retailer I can assure you all the details are recorded on the retailers receipt, long card number, from and expiry dates.
I would only get suspicious if they asked for the CSV number on the back as they would not need this and they certainly wouldn't get the pin number.

It could have been the merchant was down, happens every now and again so no card payments can be processed, so depending on the details they required it could be perfectly innocent.

The ball would be in your court, so if they did charge more on the bill you would simply do a chargeback for a disputed purchase, without the pin number being entered it's an automatic chargeback so the retailer would be the loser.

CKhalvashi

hoxtonbabe wrote: »

Leaving contact details is fine, but they wanted the card details to leave, and its not as if they had some kind of safe system to leave the details on, it was just a bit of paper.

I've refused, and stated I'll leave contact details only, and a cheque, before now.

I've made a reasonable offer of payment, so IMO there's nothing that they can reasonably do to refuse here.

If I've got a Debit on me, I'll happily go and get some cash (and probably leave car/house keys with them), but if I've only got a Credit, I'm unwilling to withdraw cash on there.

I generally never have cash on me at all, so you'll be lucky to get something if you don't tell me the machine is down before.

CK

Fosterdog

I'm another one in retail, if we use a chip and pin machine everything is stored electronically and we don't get a retailer printout, if the client has signature only on their card or the card reader is down we can manually enter the details to the till and this does print out a retailer copy with the full card number and start/end dates of the card.

We also still have an imprinter in case every till goes down (either full system crash or power cut) it doesn't happen often but I've never had a client who's had an issue with it.

We are not talking an up to £50 food bill we are talking sometimes £1000s on computing/networking/electrical equipment. As nothing has already been eaten our clients are free to walk out the door without paying and no goods and we would put it all to one side for them to return later to pay and collect their stuff.

I dont get why you just assumed the piece of paper wouldn't be kept safe, it would probably go in the till with all the other printouts from the card machine with exactly the same details on.

JournalGirl

Is it the same details? Does the restaurant not require either the pin number or the CVV to complete the transaction? I wouldn't be comfortable leaving either of those with the staff.

Feels a bit like not taking proper care of your card details, and if fraudulent transactions were to occur later, I would worry that the bank might take this view

Fosterdog

No the retailer doesn't need the pin or the CVV code

JournalGirl

Fosterdog wrote: »

No the retailer doesn't need the pin or the CVV code

Ah OK - thanks