PPI and Mortgage Payment Protection are they one and the same

dobbstar

Hi,
I claimed MPPI & was eventually told that as they were only legally obliged to keep records for 7 years & they had no record of selling me MPPI. Where do I stand?

redex5

teabelly21 wrote: »

Hi, new on here and in need of help and advice.

I found out 8 weeks ago that the policy I thought was life insurance and have been paying for the last 8 years is in fact mortgage payment protection. I took out a new mortgage at that time and was advised that a condition of the mortgage was that I needed building and contents insurance and was put in touch on the phone with Legal and General via Birmingham Midshires. I discussed the Buildings and contents and also as I had recently separated and this was a single application for a mortgage also discussed Life assurance.

Details were discussed for a life assurance level term policy I was given two reference numbers at the time of the call have my hand written notes and moved into my home a week later.

Never really gave it any further thought as my direct debits were set up and payments were being taken.

As my premiums had steadily increased decided it was time to review. Spoke to legal and general to discover that they still had my old address as the correspondence address, hence I have never received any paperwork associated with either of the policies. 8 weeks on and they are unable to agree that the policy was mis-sold stating that the policy was sold on a non-advised basis and I was free to accept or decline the quote that the documents gave details and an opportunity to cancel I never received the documents if I had I would have seen that this was not life assurance that I thought I had signed upto. Also I was made redundant 2 years ago if I thought I had payment protection maybe I would have claimed...

Not sure what to do now, any advice would be greatly received.

Thanks

Easiest thing to do is to call Birmingham Midshires. Give them your account number/the years of your mortgage/the address of your mortgage and they will investigate it for you.

Once you've rang they have to send you a letter acknowledging your complaint within 5 working days I believe.

dunstonh

dobbstar wrote: »

Hi,
I claimed MPPI & was eventually told that as they were only legally obliged to keep records for 7 years & they had no record of selling me MPPI. Where do I stand?

If they have no records then they have to use any records you can supply.

On the plus side, most MPPI complaints are rejected. SO, if you have nothing, you probably are not missing out much (statistically)

dobbstar

Hello Dunstoh,
Many thanks for reply. I have all documentation & would be grateful for any advice on how to continue from here. I have been paying an average of £25.00 per month for 13 years.

societys_child

dobbstar wrote: »

I have all documentation & would be grateful for any advice on how to continue from here. I have been paying an average of £25.00 per month for 13 years.

You would need to show why you believe it was mis-sold.