Model driver error message

legsXI_2

I recently upgraded from BT Broadband Basic to BT Total Broadband. I have attempted to uninstall the old BT Voyager ADSL Modem via Add/Remove programs, but can't seem to delete the last 0.14MB of it. I get an error message: "DSL Modem Driver, An installation support file could not be installed, The system canot find the file specified". I have 2 user accounts on my PC and everytime BT Total Broadband is lauched, the connection/login box for BT Broadband Basic appears - it's getting on my nerves. Can anyone help?

Chippy_Minton

Try downloading and running Windows Installer Cleanup Utility, selecting the BT Voyager ADSL modem.

Also look in Device Manager under Modems and delete it there.

legsXI_2

Thanks, I've just tried both of those tips. However, the modem was not listed under Device Manager nor did it appear in the list with the Windows utility.

Any other suggestions?

Wonga

Have you tried removing it under safe mode (press F8 before windows starts)

legsXI_2

Hmm, that doesn't work either. Still getting the same message.

Any other suggestions anyone?

albertross_2

try reinstall, then uninstall.