Faulty hardrive replaced three times

flightboy

Hi all,

Quick question i brought a SSD harddrive from overclockers UK last sept and within 4 weeks it failed and i returned it ( at my cost ) to overclokers who sent me a replacment, 5 months later that one failed and they said that one was also faulty so sent me another replacement and guess what this week that one failed!

I sent them a email saying i needed to return it and would like a refund and they said as the last one was sent to me 6 months ago i was not entitled to a refund but they would send my faulty SSD back to the makers and then issue me another one the same. Surley after 3 failed harddrives in 11 months im entilted to ask for a refund rather than another replacement for a drive that clearly is faulty by design?

I have had to install windows 3 times, pay postage 3 times to get it back to them and plenty of hassle as well

thanks for any advice on what to email them back

unluckymike

How much did it cost and how did you pay for it?

If by credit card you could potentially do a claim back through that.

Failing that then look at the fact they are supplying items that are not fit for purpose. As a store it is at their discretion what they want to offer.

Id request a full refund including the costs of postage you have had to pay if you can provide evidence of the costs incurred. Look under the Sale of Goods Act.

"Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.
If you buy something which doesn't meet these conditions you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.
Note however that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she isn't entitled to a full refund.
Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear)." FYI

bris

You can ask but you wont get it, they can replace it.

I believe a new law is in draft form (but still to be implemented) that would allow a refund after one failed repair attempt but like I said it's not in place yet.

You should however remind them of your right to get your postage costs back as per the SOGA.

Zandoni

What make and model SSD are you having problems with?

mattyprice4004

OCZ had a drive known for failure, can't remember the model though.

flightboy

mattyprice4004 wrote: »

OCZ had a drive known for failure, can't remember the model though.

Yes it is a OCZ one which having had a google is well known to be defective. Im going to email them back now and see what they say

thanks everyone

tabbytote

On the back of this does the 'sales of goods act' cover lost data on a faulty hardrive? I bought an Apple Mac Pro 2 months ago from Currys, it started going really slow then finaly went blank and now wont work. I've taken it back to Curry's who are sending it away for repair but say any data I have on it may be saved if I pay a fee for data recovery. My argument is that the Mac wasn't fit for purpose so why should I pay? They insist this isn't covered under the sales of goods act, can anyone tell me whether that's correct?

closed

nope, data and backups are your responsibility