Amazon Returns on faulty item

AndyPK

I purchased a spade in February and after a month or so of use has broken.

http://www.amazon.co.uk/Spear-Jackson-Elements-Digging-Spade/dp/B002W6YYUC/ref=sr_1_1?ie=UTF8&qid=1376131103&sr=8-1&keywords=Spear+&+Jackson+-+Elements+Digging+Spade


I'm not familiar with the returns process on amazon, the website appears to send me round in circles.

How to do resolve it ?

THanks

wealdroam

AndyPK wrote: »

I purchased a spade in February and after a month or so of use has broken.

http://www.amazon.co.uk/Spear-Jackson-Elements-Digging-Spade/dp/B002W6YYUC/ref=sr_1_1?ie=UTF8&qid=1376131103&sr=8-1&keywords=Spear+&+Jackson+-+Elements+Digging+Spade


I'm not familiar with the returns process on amazon, the website appears to send me round in circles.

How to do resolve it ?

THanks

Resolve what?

Unless you tell us what problem you are having with the process, it is difficult to offer help.

AndyPK

I think it says I need to contact the seller direct but how?

wealdroam

AndyPK wrote: »

I think it says I need to contact the seller direct but how?

But according to the link you have provided, the seller is Amazon itself.

AndyPK

Well that's good then?
What do I do?

I'm good at the buying bit lol.

wealdroam

AndyPK wrote: »

Well that's good then?
What do I do?

I'm good at the buying bit lol.

I would go to their help pages and use the contact us option to talk to someone on the phone at Amazon. Describe the problem to them and seek their advice.

visidigi

Go to your order history, find said order with spade on, click return or replace item.

Follow on screen instructions.

AndyPK

visidigi - that is the first thing I tried to do, but its says i've had it too long

neilmcl

AndyPK wrote: »

visidigi - that is the first thing I tried to do, but its says i've had it too long

What exactly is the message?

EDIT: OK, I see the issue. When you've clicked on the Return or replace link, click on the Returns policy link on the right hand side and on that page click on the Contact Us link and follow the instructions.

cheesemelts

I dont use amazon like I used to. I find I pay for next day delivery and it never turns up. They would definitely have seen a drop in my business. I actually find ebay more reliable. I used to love the days when the amazon would actually turn up.

AndyPK

Eventually got their and then used their online chat.
They are sorting it.

Not really setup for warranty returns v