EDF, moving house can't keep fix

mgfvvc

To cut a long story short, I took out the EDF Blue price promise May 2014 before last winter. I believed that it was a tariff that I could transfer when moving house, but now they tell me that if they are the current supplier at my new house they can transfer, but because they are taking over from British Gas they have to quote from their current range of tariffs.

This makes no sense to me whatever. It is normal or is it just one of the random things their call centre seems to make up?

DragonQ

I had the same issue with Scottish Power. I spoke to someone in the complaints department and asked them to point out where in the T&Cs it said the fix could not be taken to a new property. They could not and thus agreed to let me keep it. I had to sign up to a standard tariff when switching, then they changed the tariff manually on switch day.

Might be worth trying the same with EDF. As with most of these types of issues, it may well depend on who you speak to.

admania

Hi There

Whoever advised you that is incorrect, you can keep your current tariff whether the new property is supplied by EDF or another supplier. You would need to be read a legal script again for your old tariff but you can take it with you for sure.

Adam

macman

A new house requires a new account. And first you'd have to switch from the existing supplier (BG) at the new address, with whom you will be in a deemed contract.
You can't just move in and expect to be on your existing EDF tariff. It will take you 4-5 weeks to switch.

mgfvvc

macman wrote: »

A new house requires a new account. And first you'd have to switch from the existing supplier (BG) at the new address, with whom you will be in a deemed contract.

In any other business a contract requires my agreement. As I haven't agreed a contact with British Gas it's pretty bizarre that they are allowed to charge me whatever they like, but that was not the issue I raised.

macman wrote: »

You can't just move in and expect to be on your existing EDF tariff. It will take you 4-5 weeks to switch.

You seem to under the impression that EDF will put me back on my existing tariff at the end of the switch. If you read what I wrote, you will see

mgfvvc wrote:

because they are taking over from British Gas they have to quote from their current range of tariffs.

I guess it's no more bizarre than deemed contracts, but when I joined EDF they did tell me I could keep the tariff when I moved.

admania

Just to repeat myself this is what will happen if you want to keep your existing tariff with Edf at your new property.

EDF can take the supply over from your supplier in your new property, this will take around 4 - 5 weeks during which you will have to pay the bill for the current supplier in your new property.

After the transfer has gone through you can keep your existing tariff with EDF. This can all be arrange by giving the call centre a ring, if anyone says to you that this is not possible then they have been ill advised, ask tio speak with a manager and they will confirm you can keep your old EDF tariff

macman

mgfvvc wrote: »

In any other business a contract requires my agreement. As I haven't agreed a contact with British Gas it's pretty bizarre that they are allowed to charge me whatever they like, but that was not the issue I raised.


You seem to under the impression that EDF will put me back on my existing tariff at the end of the switch. If you read what I wrote, you will see



I guess it's no more bizarre than deemed contracts, but when I joined EDF they did tell me I could keep the tariff when I moved.

Nevertheless that is how the deemed contract process works, and has done for over 2 decades now. Once you move in and use the supplies, you are deemed to have accepted the terms, and a contract exists. They will place you on the default tariff (Standard) unless you specify otherwise.-not charge you 'whatever they like'.
You can sign up for the same tarif only if it's still available.

admania

macman wrote: »

Nevertheless that is how the deemed contract process works, and has done for over 2 decades now. Once you move in and use the supplies, you are deemed to have accepted the terms, and a contract exists. They will place you on the default tariff (Standard) unless you specify otherwise.-not charge you 'whatever they like'.
You can sign up for the same tarif only if it's still available.

You "CAN " keep your existing EDF tariff regardless of whether it is currently available or closed if you are moving home.

robt7893

You can take it with you, I am in that process as we speak and my new property is also supplied by BG I am into about the second week of changing over,after registering with BG when I first moved in I phone EDF a couple of days later and everything went ok I will be back on my old 2014 tariff in a few weeks time had paper work through from EDF so everything seems to be going through ok.

mttylad

Why not get the existing vendors to change to EDF.

That way your moving into the same supplier - problem solved.