Barclays reclaiming advice please.

gammonsteak_2

Hello there,

I hope someone will be able to give me some advice.

I took out a loan in 2008 and only recently found out, when the loan term ended that I'd been paying PPI. I didn't want and recall very clearly saying that I didn't want PPI when i went to discuss this at the branch, I was employed by the local authority and had sick pay etc as well as some ore existing conditions that I knew would nullify any such insurance.

I've finished paying the loan and after reading the advice here i submitted a claim, rather than use a reclaim company.

Barclays have written to me asking me further questions. I initially recalled that i took the loan out at the bank however i seem to remember that i confirmed the loan on the phone over the weekend. Ive written to Barclays to give them the info they requested and posted it straight away but it's only just come to my mind that I'm sure it was confirmed on the phone. Do I rewrite to Barclays or does this look like terrible backtracking. I genuinely couldn't recall until tonight.

Will this irrevocably affect my claim?

Advice would be really appreciated.

Cheers.

amersall

Give them a call and tell them, they will still look at the complaint.

gammonsteak_2

Do you know of any other cases where this has happened?

-taff

pretty much every loan

gammonsteak_2

So you don't think it'll affect the claim then Taff?

-taff

I don't know. If you go back and tell them you took it out over the phone and it turns out you did take it out at the bank, how's it going to look?
You could phone and tell them you don't remember exactly.