Help with John Lewis bed warranty

sistafromanothermista

Hi all, wasn't too sure where to post this so hope someone can help.
Long an short of it I purchased a bed fromJL sept last yr. noticed today that the bed frame has snapped.
What are my rights for replacement?

Tixy

Hi
Maybe try the Consumer Rights section of the forum for advice?

There is definitely something in the law about lasting a reasonable amount of time. So I would think you have some claim. Thats assuming its only had 'normal' usage I would suppose.
Whether for a replacement or if a repair would be considered acceptable legally I don't know.

sistafromanothermista

Thanks. Can I get this thread moved please?

jansueir

hi, Have you tried ringing john lewis directly. They usually have guarantees on most products and are really helpful

sistafromanothermista

Hi, thanks. I found out the original receipt. £730!!!! they are getting an engineer to call me to come and assess it. I'll keep the thread updated.
Thanks.