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Help with John Lewis bed warranty

sistafromanothermista
sistafromanothermista Posts: 2,230 Forumite
Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
in Debt-free wannabe
Hi all, wasn't too sure where to post this so hope someone can help.
Long an short of it I purchased a bed fromJL sept last yr. noticed today that the bed frame has snapped.
What are my rights for replacement?
DEBT FREE AND PROUD:D
'Better to remain silent and be thought a fool than to speak out and remove all doubt'

Comments

  • Tixy
    Tixy Posts: 31,455 Forumite
    Hi
    Maybe try the Consumer Rights section of the forum for advice?

    There is definitely something in the law about lasting a reasonable amount of time. So I would think you have some claim. Thats assuming its only had 'normal' usage I would suppose.
    Whether for a replacement or if a repair would be considered acceptable legally I don't know.
    A smile enriches those who receive without making poorer those who give
    or "It costs nowt to be nice"
  • sistafromanothermista
    sistafromanothermista Posts: 2,230 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    Thanks. Can I get this thread moved please?
    DEBT FREE AND PROUD:D
    'Better to remain silent and be thought a fool than to speak out and remove all doubt'
  • jansueir
    jansueir Posts: 75 Forumite
    hi, Have you tried ringing john lewis directly. They usually have guarantees on most products and are really helpful
  • sistafromanothermista
    sistafromanothermista Posts: 2,230 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    Hi, thanks. I found out the original receipt. £730!!!! they are getting an engineer to call me to come and assess it. I'll keep the thread updated.
    Thanks.
    DEBT FREE AND PROUD:D
    'Better to remain silent and be thought a fool than to speak out and remove all doubt'
This discussion has been closed.
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