Music concert rescheduled - booking fees?

ValHaller

earthstorm wrote: »

when was the last time you purchase a ticket from a ticket agent?

Ticket Price
Booking/admin fee
Postage fee

all are listed separately, so do not form part of the ticket price.

Paddy's very valid point is that in terms of the contract - to provide entry to a specific show on a specific date - although the prices are itemised, it is the total which is the contract price.

And as such, if the entertainment is not provided, the ticket holder should be put back in the position they were in before booking.

If this idea that booking fees are not refundable really takes hold, it might start to become a common scam to sell tickets for events which won't happen and cream off a tidy little income.

MamaMoo_2

OP, as an aside, I bought some tickets for Maroon 5 for my mother for her Birthday. They rescheduled to January next year when my Mom will be away on holiday. I managed to get a full refund including booking fees etc. Argued with them about it for a whole then just did a chargeback through the bank. Chargeback was upheld.
If you paid by credit/debit card this may be a way forward?

MamaMoo_2

ValHaller wrote: »

Paddy's very valid point is that in terms of the contract - to provide entry to a specific show on a specific date - although the prices are itemised, it is the total which is the contract price.

And as such, if the entertainment is not provided, the ticket holder should be put back in the position they were in before booking.

If this idea that booking fees are not refundable really takes hold, it might start to become a common scam to sell tickets for events which won't happen and cream off a tidy little income.

Presumably, if the agents lose that booking fee by refunding it then they can claim it back from the organiser as consequential loss.

As you say, they're entitled to be put back into the position they were in prior to the breach. This includes booking fee. Yes, they may have used the agent's service, but they would not have had to had they not bought the tickets. As the booking fee is mandatory to acquire the ticket (unlike other consequential losses eg travel, accommodation costs etc.) then it would be an unfair contract term to refuse to refund if the organiser breaches/breaks/alters the contract.

earthstorm

ValHaller wrote: »

And as such, if the entertainment is not provided, the ticket holder should be put back in the position they were in before booking.

But the entertainment is still being provided they just resheduled the date.

MamaMoo_2

earthstorm wrote: »

But the entertainment is still being provided they just resheduled the date.

The entertainment is not being provided on the specified date. That specific entertainment on that specific date is what the contract was for. As that entertainment is now not being provided on that date, therein lies the issue

ValHaller

earthstorm wrote: »

But the entertainment is still being provided they just resheduled the date.

Answered by MamaMoo in more or less the words I would use

earthstorm

ValHaller wrote: »

Answered by MamaMoo in more or less the words I would use

but you stated

And as such, if the entertainment is not provided

,

but they are still providing the entertainment on a resheduled date. Is the ticket agents or the promoters fault you cant make the resheduled date. the event is going ahead its up to you if you attend or not.

some agents will refund everything including booking fees and some wont, you need to read their TOS on this.

wealdroam

earthstorm wrote: »

Is the ticket agents or the promoters fault you cant make the resheduled date. the event is going ahead its up to you if you attend or not.

Of course it is the promoter's (or their agent's) fault... the only reason the ticket holder now cannot attend is because the promoter has changed the date.

MamaMoo_2

earthstorm wrote: »

but you stated


,

but they are still providing the entertainment on a resheduled date. Is the ticket agents or the promoters fault you cant make the resheduled date. the event is going ahead its up to you if you attend or not.

some agents will refund everything including booking fees and some wont, you need to read their TOS on this.

However, as the date was a significant part of the original contract, changing such a detail would be completely changing the contract and thus providing a breach sufficient enough to allow the buyer to withdraw from the contract penalty free.

If the original date was not as it was, then the OP might not have booked due to conflicting engagements. The reason it *was* booked was a combination of the right event on a suitable date. Now the date is no longer suitable due to the contract being significantly changed by the organisers, the organisers are liable to put OP back in the situation they were in prior to the contract being formed.

Eg, you book a gig ticket at £xx.xx for a Machine Head gig on a Saturday night. You chose this ticket as a) you like the band and b) Saturday is the one night a week you do not work. You wouldn't have booked tickets had they been playing any other night.
The organiser then changes the date to a Monday night. You now cannot make it, and wouldn't have booked the tickets in the first place if they were on a Monday. This change in contract now means that the tickets are unsuitable.
As this issue was caused by the organiser, it is they who must suck it up and fix the breach by putting you back in the original position you were in, ie ticketless but with £xx.xx in your bank.

ValHaller

earthstorm wrote: »

ValHaller wrote: »

Answered by MamaMoo in more or less the words I would use

but you stated

And as such, if the entertainment is not provided

but they are still providing the entertainment on a resheduled date. Is the ticket agents or the promoters fault you cant make the resheduled date. the event is going ahead its up to you if you attend or not.

I take exception to that, because you are misrepresenting my position. Yes, I did say

And as such, if the entertainment is not provided

Putting that in context, the relevant quote would be

ValHaller wrote: »

Paddy's very valid point is that in terms of the contract - to provide entry to a specific show on a specific date - - although the prices are itemised, it is the total which is the contract price.

And as such, if the entertainment is not provided, the ticket holder should be put back in the position they were in before booking.

Perhaps I should have said "And as such, if the entertainment is not provided on the specified date, the ticket holder should be put back in the position they were in before booking." but this is entirely obvious from the context.

Please do not twist people's words in this immature way. It contributes nothing to establishing the truth of the matter under discussion if you waste space on point scoring.